Jerry Lord Email & Phone Number

Herndon Va

Herndon Virginia

Herndon Virginia

• Manage NECAM operations in the greater Baltimore/DC/Northern Virginia region. Base includes over 500 maintenance customers, many in the Healthcare, Government and Higher Education markets.• Responsible for managing reoccurring maintenance revenue of $5,000,000 and ensuring corporate profit margin goals are met or exceeded.• Provide customers with remote and on-site support on installations, service issues and system modifications for voice and data systems. • Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization. • Maintain continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.• Direct the coordination of all implementation tasks involving third party vendors, as well as provide consultation to clients on system implementation.• Mentor staff in methodology and consulting excellence and encourage best practice in project management and project planning.• Manage and perform the process of Statement of Work and contract creation to secure new and follow-on work.• Present Dashboard reports on current program, future opportunities and client issues. • Escalation point for critical service and operational issues for internal and external stakeholders. • Manage staff of fifteen employees comprised of field technicians, engineers, and project managers – responsible for daily schedules, customer satisfaction, productivity, and profitability. • Responsible for inventory control for the local warehouses.• Sales support for new system implementations and upgrades.

Manage existing voice and data customer base in Central and Western New York - Provide customers with remote and on-site support on installations, service issues and system modifications.Project manager for new installations within the Central and Western New York area.Provided delivery management to ensure customer satisfaction and reference-abilityManaged cost budget to allocate overall cost estimate to individual tasks.Developed project plans and assumed responsibility for project profit and loss.Produced project status reports, managed the team and resolved day-to-day issues with emphasis on SDLC.Manage Staff of six field technicians - responsible for daily schedules, work performance, and training.Responsible for fleet maintenance - schedule routine maintenance and new vehicle orders.Responsible for inventory control for 2 warehouses.Sales support for new system implementations and upgrades.

Coordinate the implementation of PBX and related peripheral systems working both with the customer and staffProvide comprehensive hands on system training to customersPerform a physical inventory of customer equipment prior to installationProgram and test installed equipment at the customer sight to ensure correct operationCoordinate with the customer to identify and resolve any post-cutover issuesMaintain departmental files on the customer base activity and transactions

2007 Masters Of Science, Information Management; Information Security

Program ranked #1 in the United States by US News & World Report

2003 Bachelor Of Science Degree, Information Management And Technology