Jerry Spaulding Email and Phone Number
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I develop new leaders, start and/or optimize service businesses, and consistently deliver high levels of growth, profitability, and employee engagement. I embrace new challenges and thrive in leading empowered teams through strategic pursuits, process and solution development, tactical plans, and flawless execution against focused KPI’s.Crucial leadership guidance for two (2) national large scale startup service businesses included general management, operations management, sales management, marketing, and customer service expertise - in power distribution/power systems, power quality (UPS’s), and energy solutions service business domains.As a critical differentiator, I have systematically integrated “creating great customer experiences” into the business model and work culture of mission critical and technical businesses. I apply analytics, systematic processes, and best practices to drive individual, organizational, and business unit success against consistently increasing expectations and goals.I’m committed to a leadership legacy that goes well beyond the business growth and results that we achieve in business. It extends to the creation and growth of other great leaders, further fostering exceptional and sustainable business results. My passions are strategy development and building central or multi-site high performing teams empowered to fulfill on unique technology and service value propositions and overcome challenges and market forces to exceed business and customer expectations.Specialties: P&L Management | Strategic & Business Planning | Leadership & Building Relationships | Change Management (Process & Culture) | Energy Management | Energy Savings Performance Contracting | Power System & Distribution Service Solutions | Operations Management | Sales Management & Business Development | Organizational &\or Business Process Development & Improvements | Baldrige Type Criteria Examiner | Lean Six Sigma Experience
Chinook Systems Inc.
View- Website:
- chinooksystems.com
- Employees:
- 30
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Program ManagerChinook Systems Inc. Aug 2022 - PresentLeading a highly qualified exceptional team that focuses on all aspects of client services, leveraging resources and technology to ensure the success of our O&M business unit. Along with the value add generated by our onsite O&M team – Chinook is uniquely positioned to leverage a broad range of solutions on our O&M contracts which include Building Automation System, Facility Optimization, Engineering & Construction, Cybersecurity, Engineering, and Facility Services solutions.
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Vice President & General ManagerPiedmont Service Group Jan 2015 - Jun 2022RaleighProviding leadership, support, and guidance to multiple branch locations in several states. Core part of the leadership team that sets overall company vision and strategy. Key process development expert in sales, sales operations, field operations, and work systems. Proven change management leader and developer of leadership talent. -
General Manager - Raleigh | Sustain And Grow ExpertPiedmont Service Group May 2013 - Jan 2015Raleigh-Durham, North Carolina AreaResponsible for vision, strategy, financial performance, growth, and customer satisfaction consistently delivered with respect to the vision, values, and mission of the company. Committed to being the leading provider of technical facility services and energy efficiency solutions to our customers. Give balanced focus and support to customer loyalty, strong employee engagement, and community involvement/support.• Established a “sales culture” with structured selling processes and analytics – enhancing and accelerating the overall performance of the sales team by 50%.• Successfully integrated a locally acquired controls and mechanical services company while retaining all key personnel and achieving the integration financial synergies, goals, and objectives.• Working with a very strong team – leveraged organizations existing strengths to grow maintenance base, projects, and break/fix repair services revenues and profit.
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Energy Solutions-National Sales & Marketing Mgr - Sales Effectiveness Expert | Thought LeaderEaton Corporation Mar 2012 - Mar 2013Raleigh-Durham, North Carolina AreaProvided vision, strategy, and process guidance to a national sales organization and channel. Responsible for establishing business development, marketing, and sales operations strategies to drive orders growth in the integrated energy solutions business.• Developed robust sales plans, channel strategies, processes, and sales effectiveness measures to drive improved individual and overall sales team results – resulting in 15% YOY increase in orders & 10% hit rate improvement.• Developed best in class CRM strategy that leveraged knowledge producing dashboards for activity levels, pipeline, sales effectiveness, and orders forecasting.• Developed and implemented a comprehensive marketing plan designed to position Eaton as a thought leader and recognized brand in the energy space.• Aggressively positioned Eaton to leverage new programs & markets by aggressively overcoming significant barriers to entry and accelerating results. -
Energy Solutions - Business Unit Manager - Startup Leader | Organic & Acquisition Growth SpecialistEaton Corporation Mar 2009 - Mar 2012Raleigh-Durham, North Carolina AreaResponsible for the startup of an Energy Solutions business that included organic startup and then acquisition strategies to accelerate growth. Provide vision and strategic plan execution to deliver accelerated growth and profitability - while agressively contributing to and promoting environmental responsibility and stewardship.• Drove strategies to go from 0 to ~200 resources across five (5) regional operations in less than 1.5 years.• Established a solid growth foundation for additional acquisitions and corporate commitment to a $300 - $500M Energy Solutions three year business target.• Provided run team leadership during the integration of a very resource intensive business that managed through tremendous change and retained all key resources.• Drove strategies to get Eaton recognized and branded in the adjacent growth markets of interest to Energy Solutions.• Managed solutions portfolio that included Commissioning, Retro-commissioning, Energy Engineering & Consulting, Design/Build, and Performance Contracting (ESPC) offerings.
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Manager, Na Customer Support Operations - Customer Relations | Process ExpertEaton Jun 2008 - Jan 2009Raleigh-Durham, North Carolina AreaResponsible for all strategic and tactical aspects of $500MM+ in Client Accounts, including Staffing, Training, Operations, QA, Client Management, IT and Facilities for a 100-seat blended call center providing order management, post-sales warranty and service contract support on the North American installed base, supporting 4 major market channels and aftermarket business.• Managed 5 direct reports and 100 indirect reports.• Marquee clients included Bank of America, HP, IBM, Siemens Medical, Avaya, and City 911 Centers.• Implemented zip code based call routing, improving internal customer CSAT metrics by 25% and increasing agent capacity by 8%.• Consolidated 6 customer-facing support groups into single operational organization reducing FTE by 5% and group operating expenses by $175K. • Designed and implemented metrics-driven “Best Practices”, improving Quality Service ratings by 15%. • Created Employee Customer Support council, leveraging employee feedback which improved annual employee survey scores by 15% and sustained a voluntary separation rate of less than 1%. • Launched Division wide “Customer Support” culture initiative, training 150 cross-functional personnel in Service\Support competencies resulting in a 20% increase in overall CSAT and a 15% increase in channel partner survey metric. • Standardized processes including organizational structure, workforce management, and cross functional workflows which enabled the 5% FTE reduction with no impact to service or CSAT levels.
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Manager, Special Operations - Integration Expert | Business Culture Change AgentEaton Corporation Oct 2004 - Jun 2008Raleigh-Durham, North Carolina AreaResponsible for managing a combination of business due to the Eaton 2004 acquisition of Powerware; including a Power Breaker Center – design\manufacturing operation in Greenwood, SC, four (4) Aftermarket Centers of Excellence (ACE) – power distribution equipment refurbishment\life extension locations in North American and Canada, and Global Support and Logistics Centers – materials planning, warehouse\logistics, repair depot, & customer support operations in Raleigh, NC & Toronto, Canada. Managed over 150 resources in seven (7) locations through 5 direct reports.
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Business Development & Marketing - Growth Strategist | Thought Leadership AdvocateEaton Corporation Jun 2002 - Oct 2004Houston, Texas AreaParticipated in a new group dedicated to providing Marketing support to a $200M service business. Accountable for the development of annual strategic plans, new growth initiatives, marketing collateral, and support of business development\business acquisition opportunities.
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Manager, Regional Operations - Leader In Organic Startup | Accelerated Growth StrategistEaton Corporation Jan 1998 - Jun 2002Houston, Texas AreaManaged a distributed group of Electrical Services and Systems District Operations Centers, providing power system services. Accountable for all regional level strategic planning, budgeting, forecasting, operations, staffing, sales management, and health/safety compliance. • Built 2 start-up district operations centers within 3 months of company entering the Electrical Services and System business. • Grew regional operations from zero to $50MM in 4 years.• $50MM P&L responsibility; managed 6 direct reports and 100 indirect reports.• Exceeded plan sales targets by 14% in 1999, 5% in 2000, 23% in 2001, and 25% in 2002.• Deployed regional sales management metrics and implemented “action selling & value cycle” training – improving sales effectiveness by 30%• Introduced and integrated into operational strategies “Service Profit Chain” concepts – contributing to sustained >100% profit plan performance for 4 years & Employee voluntary attrition rates of less than 2%.
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Manager, Regional Operations - P&L Optimization, Market Growth, And Customer Relations ManagementWestinghouse Electric Company Aug 1996 - Jan 1998Houston, Texas AreaManaged distributed group of Electrical Services and Systems District Operations Centers providing power system services. Accountable for regional level strategic planning, budgeting, forecasting, operations, staffing, sales management, and health/safety compliance. • $20MM P&L responsibility; managed 2 direct reports and 60 indirect reports.• Reestablished a market presence in north Texas, producing $2MM annual revenue improvement. • Developed scorecard analytics to drive 15% improvement in standard margin, 5% reduction in manufacturing expenses, and overall 20% increase in operating profit. • Initiated the first “customer support focus” subject matter into the Electrical Services and Systems organization to complement and begin to differentiate the technical creditability component of the value proposition – resulting in customer retention rates of > 85%. -
Manager, Regional Operations - Growth Strategist | Organizational Growth LeaderAbb Jul 1993 - Aug 1996Houston, Texas AreaReported directly to Business Unit Manager. Managed a distributed group of District Operations Centers providing power system services. Responsible for all regional level strategic planning, budgeting, forecasting, operations, staffing, sales management, and health/safety compliance. • $6MM P&L responsibility; managed 15 direct reports (sales, field and shop engineers/technicians).• Secured and managed >$1MM – multi-year project with South Texas Project nuclear power plant.• Implemented sales territory planning and quotation/negotiation analytics, increasing closure by 30%.• Increased profits from 30% - 40% ( product/solution mix, price realization, and expense management).• Tripled revenues in 2 ½ years (from $2MM to $6MM).
Jerry Spaulding Skills
Jerry Spaulding Education Details
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Electrical
Frequently Asked Questions about Jerry Spaulding
What company does Jerry Spaulding work for?
Jerry Spaulding works for Chinook Systems Inc.
What is Jerry Spaulding's role at the current company?
Jerry Spaulding's current role is Program Manager at Chinook Systems Inc..
What is Jerry Spaulding's email address?
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What is Jerry Spaulding's direct phone number?
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What schools did Jerry Spaulding attend?
Jerry Spaulding attended Louisiana Tech University.
What skills is Jerry Spaulding known for?
Jerry Spaulding has skills like Operations Management, Leadership, Management, Six Sigma, Start Ups, Manufacturing, Strategic Planning, Engineering, Process Improvement, Change Management, Crm, Energy Efficiency.
Who are Jerry Spaulding's colleagues?
Jerry Spaulding's colleagues are Lanita Forbes, H. Michael Hill, Aia, Fcsi, Cdt, Leed Ap, Becxp, Aleksey Primbetov, Jesse Hartley Sr., Reganne Milano, Annie L., Craig Stanton, Csi, Cdt.
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