- Acknowledging receipt of Claims.- Establishing and reviewing merits.- Identifying feasible recovery matters to be handed over.-Identifying non feasible recovery matters to be finalised.- Sourcing information to ensure that requirements are met.- Confirming that relevant information is on file.- Utilizing external resources to ensure that relevant information and documentation are on file.- Completing system notes appropriately.- Identifying ways to improve processes.- Managing broker and Client expectations.- Attending to email and phone call queries.- Building positive customer relations and resolving queries.