Manager, Brand Marketing (Us & Latam. Acq Wyndham Hotels & Resorts 2018)
Reporting directly to the VP of Brand, provided day-to-day brand leadership to over 900 hotel and global sales teams in North America and LatAm. Regular C-suite communication and relationship building, with a track record of progressively increasing scope and responsibility. Leveraged consumer insights to drive brand initiatives and creative for omnichannel advertising and on-site CX.Brand campaigns included: Wake Up On The Brightside, Even Better Than Before, Taking Care of Business, Como Nuevo, Cada Día (LatAm), Taking Care of Business, Win@Business, Tomorrow You Triumph.Organizational Accomplishments: Brand growth from 535 to over 900 hotels, fastest growing hotel chain over last 5 and 10 years (Smith Travel Research), and over nine years of market share growth for franchise.• Brand Architecture & Identity: La Quinta Inns & Suites, LQ Hotel, CorePoint Lodging (REIT)• Brand Positioning• Comprehensive Brand Refresh + Style Guide• Employee Experience + Website Redesign• Partnership Marketing: World-class brands included American Airlines, Southwest Airlines, American Express, Visa, MasterCard, AARP, Avis/Budget, Amtrak, and Domino’s.• Acquisition & Re-Branding Lead: Sale of LQ to Wyndham Hotels & Resorts (2018)• La Quinta Returns, award-winning loyalty program• Digital & Product Innovations: Instant Hold, Ready For You, Redeem Away!, Bright Side Breakfast, High Protein Breakfast• CX Strategy & Execution): Here For You, which achieved a #1 overall ranking in guest experience among midscale/select service hotels (2013 Temkin Research survey)• Led NYSE IPO branding (2014) • LatAm Market Expansion & Re-Branding (LQ Hotel by La Quinta)• Talent casting, tradeshow design, scripting, DAM, and translations• Design Innovations: On-property branding (new and under construction)• Advertising, content development, consumer insights, and market research• Reputation Management• Intranet Site Re-Launch: The Bright Site• Brand Boot Camp and USPTO filings/mgmt