Jesee Kiigu Mwangi Email & Phone Number

Kenya

Nairobi

• Define and institutionalize the required controls in the Revenue Assurance activity universe. Ensure the controls are performed by all Africa’s 15 operations.
• Re-perform controls whenever needed to ensure control effectiveness.
• Review activity universe and dashboards to ensure quality execution across Africa. Train operational teams to mitigate the risks for B2C revenue streams. Support Africa to work with cross functional teams to identify.
• Build capability and maturity level across Revenue Assurance Teams in the area of B2C Assurance through continuous operations engagements and e-learning modules.
• Ensure usability of Revenue Assurance tools implemented to automate Revenue Assurance activity. Enforce effective and immediate identification, investigation and closure of exceptions. Facilitate changes on Revenue.
• Sharing of best practices and audit learning compliance across Africa. Timely closure of all observations and audit findings impacting revenue. Keep track of all audits and ensure closure and compliance across Africa.

• Mitigate loss caused by fraudulent activities resulting from telco related processes or breaches specifically in GSM networks and Mobile commerce and perform all actions proactively to limit fraud opportunities and to.
• Ensure that promotions and products are analyzed and tested fully to identify any defects that would lead to revenue losses.
• Analysis of revenue trends to identify any anomalies and provide a report on their impact on revenue.
• Work with the Fraud Manager to implement fraud prevention initiatives to reduce fraud losses.
• Identify risks, operational and financial impacts relating to the network and the billing system and\or any related systems.
• Facilitate the implementation of required controls to correct identified risks.

Nairobi

• Liaise with related stakeholders in the business for mobile money control operational needs to ensure it remains appropriate to changing business.
• Analyzing mobile money risk incidents of alleged subscription fraud / identity theft, collusion, e.t.c.
• Overall monitoring and analyzing of any possible mobile money fraud due to technical weaknesses, operational procedures, sales mechanism, customer usage/behavior etc and take preventive action to minimize losses in all.
• Analyze mobile money fraud cases and support re engineering of processes and recommend mechanism in order to prevent fraud.
• Plan and execute mobile money fraud detection testing plans in order to detect fraud and reduce potential losses.

Nairobi

• Reviewing, investigating and resolving irregular transactions reported by end users.
• Identify business areas requiring increased security controls to protect the organization and its end users from future incidents of fraud.
• Keep detailed records of suspicious activity, analyze trends, communicate security threats to management and provide
• Advising customers on the status of their credit cards, when to use them, their credit limit as well as their balances.

Nairobi, Kenya

• Advising customers on the status of their credit cards, when to use them, their credit limit as well as their balances.
• Carrying out analysis on the outbound calls made to customers as well as assisting the call centre team with issues regarding customer service.
• Calling customers as well as receiving calls and advising them on any new issues introduced by the company.

Kasarani, Nairobi, Kenya

• Maintaining both the wireless and the non-wireless network used within the forum.
• Installing and configuring the wireless LAN access point controller that was used for authenticating users of the wireless LAN.
• Setting up a LAN that was used throughout the duration of the forum.
• Developing and maintaining a database of all the participants of the forum.

Thika, Kenya

• Gathering the required data required to develop the required to come up with the system
• Designing a stock control (Inventory Management) system for the wholesale.
• Developing the user interface of the system and the back-end data base using the necessary tools

Cisa (Certified Information Systems Auditor), I

Bachelor Of Science (Bsc), Information Technology, Second Class Honors Upper Division

Bsc IT