Our services are all about optimization for sustainable growth. Leveraging AI tools, we streamline operations through standard operating procedures (SOPs), set and track key performance indicators (KPIs), and establish scalable processes that deliver consistent results—all with the power of AI to maximize accuracy and efficiency. By incorporating AI, we can provide faster insights, more accurate decision-making support, and tailor-made solutions that save time and resources.For startups, we offer guidance right from the beginning, from business registration to establishing foundational processes.

- Spearheaded the establishment of core departments (Call Center, HR, Payroll, and Benefits) from scratch, laying the foundation for scalable operations in a startup environment.- Managed comprehensive financial and operational activities, including monthly financial reporting, daily operations, and client negotiations, ensuring alignment with strategic goals.- Collaborated closely with the COO and sales teams to support client engagements and pricing strategies, enhancing customer satisfaction and operational efficiency.- Led vendor management and facilitated weekly stakeholder meetings to ensure seamless service delivery and operational compliance across all departments.

- Oversaw operations and strategic management of multiple facilities in NYC, focusing on maintenance, sales variance reporting, and expense management.- Conducted comprehensive portfolio management, including KPI compliance and quarterly rate surveys, optimizing operational performance and client satisfaction.- Implemented preventive maintenance and data analysis initiatives, contributing to improved service delivery and operational efficiency.

- Managed the South Region operations for Massachusetts Bay Transportation Authority, focusing on parking enforcement and transient parking operations.- Implemented the Samara system, enhancing enforcement procedures and increasing monthly revenue streams by $150K.- Directed the MBTA rate increase marketing project and automated essential operational processes such as payroll and revenue reporting, significantly boosting efficiency and profitability.

- Managed a $17.2 million budget, overseeing operations that supported over 1900 monthly accounts and 4K debit card customers.- Led a team of 13, ensuring the secure handling of significant cash volumes and adherence to rigorous financial controls and audits.- Championed maintenance and technology upgrades, enhancing facility operations and customer satisfaction through strategic project management.

- Directed day-to-day operations, emphasizing security, cash control, and customer service, ensuring compliance with company standards and client expectations.- Managed financial operations including budgeting, procurement, and vendor services, while maintaining high standards of operational efficiency and aesthetics.

- Supervised daily operations of multiple parking facilities within the portfolio, ensuring all locations adhered to specified opening and closing times and maintained high standards of service.- Managed staffing across all locations, including direct responsibility for filling shift vacancies due to absences, and administrating vacation requests to ensure adequate coverage.- Led the implementation of revenue controls and compliance with union rules, overseeing cash handling processes and ensuring timely deposit of cash collections.- Conducted regular site inspections to enforce standards regarding cleanliness, appearance of attendants, revenue control, and safety, maintaining a high level of operational integrity.- Spearheaded monthly client revenue analysis and variance reporting, providing strategic insights and recommendations to enhance financial performance.- Managed relationships with technology platforms like Spot Hero, Parking Panda, and Park Whiz, optimizing online reservation services and boosting customer engagement.

-Conducted daily cash revenue audits, ensuring accuracy in financial reporting and maintaining accountability for cash handling across locations.- Managed and updated location change requests, including terminations and customer account adjustments, facilitating smooth operational transitions.- Prepared and reviewed monthly aging reports with the controller, contributing to accurate financial assessments and strategic decision-making.- Coordinated collection efforts for overdue accounts, maintaining positive relationships with large client accounts to ensure timely payments and accurate billing.- Supported the Location Manager by resolving accounts receivable issues and investigating discrepancies, improving financial processes and customer satisfaction.- Spearheaded a tag refresh program for operating locations, enhancing tracking and compliance of vehicles within the parking system.

- Founded and operated a successful wedding and event planning business, managing all aspects from client consultation and vendor coordination to event execution.- Developed marketing strategies and managed client relations, ensuring personalized service that resulted in high client satisfaction and repeat business.- Oversaw financial operations, including budgeting and pricing, optimizing resource use and profitability.

- Served as a key liaison between business departments, IT, and developers, coordinating project activities and aligning expectations across functions.- Managed multiple project lifecycles, including gathering business requirements, designing user specifications, and overseeing development and testing phases.- Led the successful implementation and upgrades of SAP Solution Manager to Bloomberg's proprietary help desk ticketing system, significantly enhancing internal support operations.- Conducted quality assurance testing and managed end-user training and support, ensuring smooth transitions and high user adoption rates.

- Developed and maintained comprehensive internal and external training programs for new system codes and processes, enhancing organizational capabilities and user proficiency.- Facilitated monthly board meetings, focusing on continuous improvement and user engagement across global departments.- Produced training materials using tools like Adobe Captivate and Snagit, ensuring high-quality content that met diverse learning needs.Process Improvement Management:- Analyzed support ticket issues to identify process inefficiencies, implementing streamlined workflows that enhanced departmental productivity.- Led the approval process for SAP Security Role changes, improving system security and compliance.-Orchestrated internal support processes redesign, significantly reducing the workload and enhancing service delivery.

R/3 ECC 6.0 production environment functional support for the Finance-Accounts Payable module-SAP FICO in the United States, Europe, Asia and South America. Lead liaison to the Accounts Payable department and Purchasing department to report project status prioritize work, formulated business strategies and business requirements. MP1 Solution Manger for system support issues. SRM EBP shopping cart and purchase order workflow error support. Maintained company cost center manager levels in R/3 & EBP. Transports and testing in QA1 & QA2 to production Maintained EBP company organization structure. SD production support (sales orders VA01, customers VD02, sales organizations, shipping points, posting delivery of goods). Procure to Pay process system support (PO/NON-PO invoice workflow/workflow log, invoice 3 way match, parked documents, PO, Goods Receipts, Vendor Master, business workplace, company code, business area, account groups, GL, cost center, internal orders). Vendor master (vendor account groups, payment terms, house banks, down payments). Testing phase of SRM-EBP upgrade. FICO configuration via SPRO/IMG.

-Expense and capital budget reporting, auditing of payables, account reconciliation, process and audit of external payments and maintained global company budget. -Accounts Receivables expertise in the following areas, account reconciliations discrepancy billing and credit for external accounts, managed and prepared bankruptcy cases for all global accounts, and analyzed monthly aging reports.-SAP FICO Module: Invoice entry; GL, Tax code, Business Area, Company Code allocation/Workflow management; invoice approval errors & configuration business requirement management/Vendor Account Maintenance/Open purchase order reporting/Aging & Payable report analysis-Managed Account Bankrupcy Cases