Jesper Schmidt Email & Phone Number

Køge, DK

Copenhagen, Capital Region Of Denmark, Denmark

Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in.

Copenhagen Area, Denmark

Orange Business is a leading European Network and Digital Integrator. With offices in 65 countries, and 30,000 employees, Orange offer exciting opportunities through innovative projects in data and digital, cloud, AI, cybersecurity, IoT, or digital workspace and big data.Leading a team of 50+ professionals, including three department directors, each.

Copenhagen, Capital Region, Denmark

• As a Project and Program Executive, I assumed a pivotal role, delivering intricate and pioneering projects and programs in accounts that held both significant commercial and strategic value.Key Responsibilities:
• Oversaw all facets of project strategy, guaranteeing consistent alignment with organizational goals.
• Held unmitigated accountability for performance metrics, staff management, and the delivery of high-quality results.
• Maintained comprehensive ownership of revenue streams and margins catalyzed by the projects and programs.Key Achievements:
• Orchestrated the initiation and meticulous planning of a global WAN rollout across an expansive 607 sites in 122 countries, further fortifying security services to cater to a vast user base of up to 50,000.
• Innovated by crafting a robust framework to pinpoint Early Warning Signs in global projects, ensuring preemptive issue identification and streamlined project execution.

Copenhagen, Capital Region, Denmark

• As a Nordic Project Director, I took the reins of intricate global business transformation projects, prioritizing the optimization of our clients' telecommunication infrastructures.I was at the forefront, managing all.
• Spearheaded the turnaround of a challenging global IPT/IPCC telephony transformation, catering to over 25,000 users spread across 112 nations. This involved an extensive overhaul of the infrastructure, elevating.

Copenhagen, Capital Region, Denmark

• In the role as Business Manager, I was responsible for overseeing the customer service operations catered to our business and consumer clientele, particularly handling an impressive volume of over 2.000 written.
• Led a pivotal organizational transformation by transitioning from a segmented to a non-segmented customer portfolio structure. This challenging shift required strong leadership and a resilient approach to change.

Copenhagen, Capital Region, Denmark

• In my capacity as Business Manager, I was at the forefront of customer service operations for both B2B and B2C. My leadership spanned a domain with a significant turnover of €160M. Tasked with managing over 700 calls.
• Achieved a drastic reduction in response times for written inquiries (emails), slashing average response durations from 10 to 5 days without compromising call service quality.
• Boosted customer satisfaction by a remarkable 21%, a milestone achievement for the segment.
• Demonstrated adaptability and resilience by smoothly transitioning roles following departmental organizational changes.
• The department was closed due to organizational changes (new position awarded as described above)

Copenhagen, Capital Region, Denmark

• As Service Delivery Manager, I orchestrated the operational management of a distinguished customer portfolio with revenue oversight of €1M. My multifaceted role bridged the gap between pre-sales activities, account.
• Amplified the net margin of my portfolio by an impressive 15%, largely achieved through meticulous process optimization strategies.
• Pioneered the standardization of operational SLA terms, leading to the creation of a new benchmark contract for infrastructure and datacenter hosting.

Copenhagen, Capital Region, Denmark

• In my tenure as Head of Section, I championed transformation projects aimed at enhancing the telecommunication infrastructure of enterprise clients. My role encompassed overseeing the implementation and 3rd line.
• Achieved a notable 42% uplift in the efficiency of transformation projects by refining processes, ensuring lucid interfaces, and inaugurating Standard Operating Procedures (SOP).
• Augmented the annual equipment distribution rate from 17.000 units to 21.500 units, realizing a substantial 27% cost reduction.
• Consistently surpassed client satisfaction targets, achieving a remarkable 93% metric against a goal of 85%.
• Seamlessly executed an organizational restructuring, merging my department into broader departments and divisions, ensuring streamlined operations.

• Project Manager (Sonofon/Telenor) 2004-2007
• Service Delivery Coordinator (Utfors/Telenor) 2001-2004
• Cable engineer (Alcatel Marine) 2001
• Cable engineer (Alcatel Submare Networks) 2000-2001
• Chauffeur 1998-2000
• Conscript in the National Forces 1998

Pre-Master In Business Administration | Diplomleder

Economics And Ressource Management

Business Economics

Academy Profession (Ap) Degree In Leadership And Management

General Upper Secondary Advanced Level Diploma