Jesper Schmidt Email and Phone Number
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International senior leader with solid experience in driving strategic vision and transformative initiatives across various landscapes. Developing and leading synergistic teams while achieving operational excellence and sustainable business growth in BtB markets. Proven track record in enterprise P&L management of €55M+ budgets. Managing cross-functional teams from 10 to 100 employees in global multi-cultural enterprises - also during periods of significant change, such as organizational changes and under significant business pressure.Recognized for strengths in people management and leadership. Expert at navigating the complexities of top-tier leadership roles. From transformation management and operational performance to overseeing the complete customer life cycle with the ability to drive innovation and exceed ambitious goals. Areas of Expertise: International Leadership | Operational Excellence | People and Project Management | Transformation Management | Strategic Planning and Execution | Global Business Operations | Cross-Cultural Team Leadership.Certified in MSP® (Managing Successful Programs), PMP® (Project Management Professional), DevOps, ITIL and Agile.
Honeywell
View- Website:
- honeywell.com
- Employees:
- 104198
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Country Manager | Adm. DirektørHoneywell Apr 2024 - PresentCopenhagen, Capital Region Of Denmark, DenmarkHoneywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.CEO at Honeywell Denmark | End-to-end responsibility the Nordics P&L and AOP (Annual Operating Plan) | Accountability for business development and the sales team | Holding ultimate responsibility for project management and the delivery organization | Implementation and compliance of productivity enhancing processes.
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Customer Business Unit DirectorOrange Business Services Nov 2015 - Mar 2024Copenhagen Area, DenmarkOrange Business is a leading European Network and Digital Integrator. With offices in 65 countries, and 30,000 employees, Orange offer exciting opportunities through innovative projects in data and digital, cloud, AI, cybersecurity, IoT, or digital workspace and big data.Leading a team of 50+ professionals, including three department directors, each overseeing their respective project leads and service managers. Strategic focus on unifying objectives across sales, delivery, and customer service, fostering a culture of collaborative success and operational excellence.P&L management of €56M+ budget | Executive C-suite stakeholder management | Leading a transformative project (SD-WAN across 239 locations with 6000+ devices) that revamped enterprise operations | Innovating with AI to enhance operational agility | Customer Experience Champion 2023 award for top-tier customer satisfaction metrics | Establishing processes and governance structures across Delivery, Operations, and Customer Service. -
Project & Program ExecutiveOrange Business Services Feb 2015 - Nov 2015Copenhagen, Capital Region, DenmarkAs a Project and Program Executive, I assumed a pivotal role, delivering intricate and pioneering projects and programs in accounts that held both significant commercial and strategic value.Key Responsibilities:• Oversaw all facets of project strategy, guaranteeing consistent alignment with organizational goals.• Held unmitigated accountability for performance metrics, staff management, and the delivery of high-quality results.• Maintained comprehensive ownership of revenue streams and margins catalyzed by the projects and programs.Key Achievements:• Orchestrated the initiation and meticulous planning of a global WAN rollout across an expansive 607 sites in 122 countries, further fortifying security services to cater to a vast user base of up to 50,000.• Innovated by crafting a robust framework to pinpoint Early Warning Signs in global projects, ensuring preemptive issue identification and streamlined project execution.
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Nordic Project Director | Nordisk Projekt DirektørOrange Business Services Oct 2012 - Feb 2015Copenhagen, Capital Region, DenmarkAs a Nordic Project Director, I took the reins of intricate global business transformation projects, prioritizing the optimization of our clients' telecommunication infrastructures.I was at the forefront, managing all facets from strategy formulation to overall performance and profit & loss, overseeing budgets exceeding €20 million. My position involved high-level engagement, routinely interfacing at the executive management tier and helming project organizations with up to 100 FTEs, tailored specifically to each project's demands.Key Achievements:• Spearheaded the turnaround of a challenging global IPT/IPCC telephony transformation, catering to over 25,000 users spread across 112 nations. This involved an extensive overhaul of the infrastructure, elevating functionality, and services via the Cisco platform, all while meticulously managing a €22 million budget.
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Business Manager | AfdelingslederTdc Song Dec 2011 - Aug 2012Copenhagen, Capital Region, DenmarkIn the role as Business Manager, I was responsible for overseeing the customer service operations catered to our business and consumer clientele, particularly handling an impressive volume of over 2.000 written submissions (emails) weekly. Serving as a key member of the unit management team, I reported directly to the Vice President and skillfully managed a team of 18, ensuring streamlined operations and fostering a culture of excellence.Key Achievements:• Led a pivotal organizational transformation by transitioning from a segmented to a non-segmented customer portfolio structure. This challenging shift required strong leadership and a resilient approach to change management. This transformation demonstrated my ability to lead through difficult changes with determination and strategic foresight. This experience underscored my strengths as a leader who thrives in demanding environments and is capable of making and implementing tough decisions for organizational efficiency and growth. -
Business Manager | AfdelingslederTdc Song Apr 2011 - Dec 2011Copenhagen, Capital Region, DenmarkIn my capacity as Business Manager, I was at the forefront of customer service operations for both B2B and B2C. My leadership spanned a domain with a significant turnover of €160M. Tasked with managing over 700 calls and addressing 1.100 written customer inquiries (emails) each week, I also oversaw the optimization of a budget of €800.000. As part of the unit management team, my report line was directly to the Vice President, and I effectively supervised a dedicated team of 21, ensuring seamless service and operational efficacy.Key Achievements:• Achieved a drastic reduction in response times for written inquiries (emails), slashing average response durations from 10 to 5 days without compromising call service quality.• Boosted customer satisfaction by a remarkable 21%, a milestone achievement for the segment.• Demonstrated adaptability and resilience by smoothly transitioning roles following departmental organizational changes. • The department was closed due to organizational changes (new position awarded as described above)
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Service Delivery Manager | Service Og Leverance ChefSteria Jun 2009 - Apr 2011Copenhagen, Capital Region, DenmarkAs Service Delivery Manager, I orchestrated the operational management of a distinguished customer portfolio with revenue oversight of €1M. My multifaceted role bridged the gap between pre-sales activities, account management, and the hands-on operational management of IT consultants. Directly accountable to the Business Unit Director, I employed strategic methods to ensure operational excellence and customer satisfaction.Key Achievements:• Amplified the net margin of my portfolio by an impressive 15%, largely achieved through meticulous process optimization strategies.• Pioneered the standardization of operational SLA terms, leading to the creation of a new benchmark contract for infrastructure and datacenter hosting. -
Head Of Section | SektionschefTelenor Jan 2007 - Jun 2009Copenhagen, Capital Region, DenmarkIn my tenure as Head of Section, I championed transformation projects aimed at enhancing the telecommunication infrastructure of enterprise clients. My role encompassed overseeing the implementation and 3rd line support for IT security products across diverse customer segments, and leading the distribution strategy for pre-configured equipment to all business clientele. As a key member of the unit management team, I collaborated closely with the Head of Sales Support and led a team of 11 dedicated professionals.Key Achievements:• Achieved a notable 42% uplift in the efficiency of transformation projects by refining processes, ensuring lucid interfaces, and inaugurating Standard Operating Procedures (SOP).• Augmented the annual equipment distribution rate from 17.000 units to 21.500 units, realizing a substantial 27% cost reduction.• Consistently surpassed client satisfaction targets, achieving a remarkable 93% metric against a goal of 85%.• Seamlessly executed an organizational restructuring, merging my department into broader departments and divisions, ensuring streamlined operations. -
Early PositionsVarious Companies 1991 - 2004• Project Manager (Sonofon/Telenor) 2004-2007• Service Delivery Coordinator (Utfors/Telenor) 2001-2004• Cable engineer (Alcatel Marine) 2001• Cable engineer (Alcatel Submare Networks) 2000-2001• Chauffeur 1998-2000• Conscript in the National Forces 1998• Factory employee 1996-1997• Bricklayer 1996• Shop assistant 1991-1995
Jesper Schmidt Skills
Jesper Schmidt Education Details
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Pre-Master In Business Administration | Diplomleder -
Economics And Ressource Management -
Business Economics
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Copenhagen Business CollegeAcademy Profession (Ap) Degree In Leadership And Management -
General Upper Secondary Advanced Level Diploma
Frequently Asked Questions about Jesper Schmidt
What company does Jesper Schmidt work for?
Jesper Schmidt works for Honeywell
What is Jesper Schmidt's role at the current company?
Jesper Schmidt's current role is Country Manager ★ Adm. Direktør.
What is Jesper Schmidt's email address?
Jesper Schmidt's email address is sc****@****ail.com
What schools did Jesper Schmidt attend?
Jesper Schmidt attended Probana Business School, Køge Handelsskole, Køge Handelsskole, Copenhagen Business College, Esbjerg Gymnasium.
What skills is Jesper Schmidt known for?
Jesper Schmidt has skills like People Management, Customer Service, Business Development, Optimizations, Quality Improvement, Business Transformation, Service Delivery Management, Turn Around Management, Long Term Customer Relationships, Change Management, Account Management, Operations Management.
Who are Jesper Schmidt's colleagues?
Jesper Schmidt's colleagues are Ashwini Hegde, Patricia Hoffman, Lenka Štolbová, Don Haley, Bruce Farr, Romana Afroz, Devi Raju.
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Jesper Schmidt
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Jesper Schmidt
Digital Transformationsprojektleder Hos Sønderborg Kommune | Ekspert I Kunstig Intelligens, Microsoft 365 Og Copilot | Scrum MasterSønderborg2danfoss.com, danfoss.com -
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