Jesper Schmidt Email & Phone Number

Køge, Dk

Copenhagen, Capital Region Of Denmark, Denmark

Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.CEO at Honeywell Denmark | End-to-end responsibility the Nordics P&L and AOP (Annual Operating Plan) | Accountability for business development and the sales team | Holding ultimate responsibility for project management and the delivery organization | Implementation and compliance of productivity enhancing processes.

Copenhagen Area, Denmark

Orange Business is a leading European Network and Digital Integrator. With offices in 65 countries, and 30,000 employees, Orange offer exciting opportunities through innovative projects in data and digital, cloud, AI, cybersecurity, IoT, or digital workspace and big data.Leading a team of 50+ professionals, including three department directors, each overseeing their respective project leads and service managers. Strategic focus on unifying objectives across sales, delivery, and customer service, fostering a culture of collaborative success and operational excellence.P&L management of €56M+ budget | Executive C-suite stakeholder management | Leading a transformative project (SD-WAN across 239 locations with 6000+ devices) that revamped enterprise operations | Innovating with AI to enhance operational agility | Customer Experience Champion 2023 award for top-tier customer satisfaction metrics | Establishing processes and governance structures across Delivery, Operations, and Customer Service.

Copenhagen, Capital Region, Denmark

As a Project and Program Executive, I assumed a pivotal role, delivering intricate and pioneering projects and programs in accounts that held both significant commercial and strategic value.Key Responsibilities:• Oversaw all facets of project strategy, guaranteeing consistent alignment with organizational goals.• Held unmitigated accountability for performance metrics, staff management, and the delivery of high-quality results.• Maintained comprehensive ownership of revenue streams and margins catalyzed by the projects and programs.Key Achievements:• Orchestrated the initiation and meticulous planning of a global WAN rollout across an expansive 607 sites in 122 countries, further fortifying security services to cater to a vast user base of up to 50,000.• Innovated by crafting a robust framework to pinpoint Early Warning Signs in global projects, ensuring preemptive issue identification and streamlined project execution.

Copenhagen, Capital Region, Denmark

As a Nordic Project Director, I took the reins of intricate global business transformation projects, prioritizing the optimization of our clients' telecommunication infrastructures.I was at the forefront, managing all facets from strategy formulation to overall performance and profit & loss, overseeing budgets exceeding €20 million. My position involved high-level engagement, routinely interfacing at the executive management tier and helming project organizations with up to 100 FTEs, tailored specifically to each project's demands.Key Achievements:• Spearheaded the turnaround of a challenging global IPT/IPCC telephony transformation, catering to over 25,000 users spread across 112 nations. This involved an extensive overhaul of the infrastructure, elevating functionality, and services via the Cisco platform, all while meticulously managing a €22 million budget.

Copenhagen, Capital Region, Denmark

In the role as Business Manager, I was responsible for overseeing the customer service operations catered to our business and consumer clientele, particularly handling an impressive volume of over 2.000 written submissions (emails) weekly. Serving as a key member of the unit management team, I reported directly to the Vice President and skillfully managed a team of 18, ensuring streamlined operations and fostering a culture of excellence.Key Achievements:• Led a pivotal organizational transformation by transitioning from a segmented to a non-segmented customer portfolio structure. This challenging shift required strong leadership and a resilient approach to change management. This transformation demonstrated my ability to lead through difficult changes with determination and strategic foresight. This experience underscored my strengths as a leader who thrives in demanding environments and is capable of making and implementing tough decisions for organizational efficiency and growth.

Copenhagen, Capital Region, Denmark

In my capacity as Business Manager, I was at the forefront of customer service operations for both B2B and B2C. My leadership spanned a domain with a significant turnover of €160M. Tasked with managing over 700 calls and addressing 1.100 written customer inquiries (emails) each week, I also oversaw the optimization of a budget of €800.000. As part of the unit management team, my report line was directly to the Vice President, and I effectively supervised a dedicated team of 21, ensuring seamless service and operational efficacy.Key Achievements:• Achieved a drastic reduction in response times for written inquiries (emails), slashing average response durations from 10 to 5 days without compromising call service quality.• Boosted customer satisfaction by a remarkable 21%, a milestone achievement for the segment.• Demonstrated adaptability and resilience by smoothly transitioning roles following departmental organizational changes. • The department was closed due to organizational changes (new position awarded as described above)

Copenhagen, Capital Region, Denmark

As Service Delivery Manager, I orchestrated the operational management of a distinguished customer portfolio with revenue oversight of €1M. My multifaceted role bridged the gap between pre-sales activities, account management, and the hands-on operational management of IT consultants. Directly accountable to the Business Unit Director, I employed strategic methods to ensure operational excellence and customer satisfaction.Key Achievements:• Amplified the net margin of my portfolio by an impressive 15%, largely achieved through meticulous process optimization strategies.• Pioneered the standardization of operational SLA terms, leading to the creation of a new benchmark contract for infrastructure and datacenter hosting.

Copenhagen, Capital Region, Denmark

In my tenure as Head of Section, I championed transformation projects aimed at enhancing the telecommunication infrastructure of enterprise clients. My role encompassed overseeing the implementation and 3rd line support for IT security products across diverse customer segments, and leading the distribution strategy for pre-configured equipment to all business clientele. As a key member of the unit management team, I collaborated closely with the Head of Sales Support and led a team of 11 dedicated professionals.Key Achievements:• Achieved a notable 42% uplift in the efficiency of transformation projects by refining processes, ensuring lucid interfaces, and inaugurating Standard Operating Procedures (SOP).• Augmented the annual equipment distribution rate from 17.000 units to 21.500 units, realizing a substantial 27% cost reduction.• Consistently surpassed client satisfaction targets, achieving a remarkable 93% metric against a goal of 85%.• Seamlessly executed an organizational restructuring, merging my department into broader departments and divisions, ensuring streamlined operations.

• Project Manager (Sonofon/Telenor) 2004-2007• Service Delivery Coordinator (Utfors/Telenor) 2001-2004• Cable engineer (Alcatel Marine) 2001• Cable engineer (Alcatel Submare Networks) 2000-2001• Chauffeur 1998-2000• Conscript in the National Forces 1998• Factory employee 1996-1997• Bricklayer 1996• Shop assistant 1991-1995

Pre-Master In Business Administration | Diplomleder

Economics And Ressource Management

Business Economics

Academy Profession (Ap) Degree In Leadership And Management

General Upper Secondary Advanced Level Diploma