Jessica Ross, Empa Email & Phone Number

Seattle, Washington, United States

Seattle, Washington, United States

Specialized Coursework: Systematic Racism, Diversity, Equity & Inclusion (DEI)Additional Coursework: Women & Violence

Tacoma, Wa

Manage complex database to analyze and compare billing rates to those of competitors; evaluate differences in past revenue using SQL. Create invoices to bill for services and products based on contract requirements. Cooperate with shipping and sales department to ensure orders are fulfilled before invoicing. Compare invoices with balance sheet reporting to identify and resolve discrepancies. Answer internal and external questions regarding invoicing. Cultivate relationships with clients to set up billing, credits, and proration.Key Accomplishments:• Identified errors within new hire training process, recommended solutions to leadership, and authored and implemented new Standard Operating Procedures and policies; increased billing accuracy and timeliness; eliminated 100% of billing errors and increased speed of billing by up to 100%.

Tacoma, Washington

Designed strategic marketing and advertising plans. Collected and analyzed market research, monitored customer behavior, and evaluated marketing and sales of competition; forecasted trends and assessed customer satisfaction rates. Authored reports on marketing and sales metrics. Communicated with marketing design and content teams to generate digital and print advertising material. Key Accomplishments:• Composed and scrutinized consumer behavior data related to web traffic and rankings to implement specialized marketing roadmaps; increased social media followers by 300% via Facebook, Instagram, Trumba, Slack, and local newspapers.

Fort Leavenworth, Kansas; Camp Humphreys, Korea; Tacoma, Washington

Managed and controlled classified documents; organized and filed documents using alpha-numeric filing system Oversaw daily facility activities. Trained and developed team members using hands-on techniques to educate Soldiers on rules, compliance, and Standard Operating Procedures. Held Top Secret security clearance and reported confidential data to higher officials. Conducted internal audits and resolved inconsistencies within strict deadlines. Networked with auditors to ensure compliance with American Corrections Association standards and guidelines. Key Accomplishments:• As Corrections Officer, independently supervised 65+ prisoners; directed international transfer of two prisoners by air.• Managed 14+ prisoner staff members to operate Prison Barbershop; ensured all safety and movement protocols were followed; achieved zero incident rate and earned Certificate of Achievement for exceptional management of barbershop from Under Secretary of Defense during Federal audit.

Executive Master Of Public Administration, Public Administration

Specialized Coursework: Systematic Racism, Diversity, Equity & Inclusion (DEI), and Executive Leadership Additional Coursework: Gender.

Certification, Project Management

Bachelor Of Arts - Ba, Accounting And Finance, 3.0