Jess Anthony Email and Phone Number

Participate in establishing new strategic partner relationships (establishment of contract, integrating into managed services models, etc) within strategic supplier frameworkAudit and report on supplier performance and Service Level AgreementsDefine governance and strategic plan required for supplier management and monitor adherence to governance and operating protocols, driving continued improvement in governance model across supplier partners.Define new deal structures and operating models that support flexibility and scalabilityEstablish relationships with internal IT organizations to better understand deployment road maps, application migrations, and influence product direction to maximize functionality desiredResponsible for managing all IT suppliers, serve as focal point for supplier issue escalation and ensure alignment and effective support from procurement, legal and finance for the supplier requirementsDesign and implement new policies and procedures with business and sourcing partners in order to achieve relationship objectives.US and MX procurement for telecom and data center materials and services.

- Creation and administration of training documentation for licensing- Troubleshooting customer licensing issues - non-technical support- Administration of Salesforce.com customer portal accounts - Consultation with other teams regarding the impact that product, system, and sales changes have on licensing- Management of licensing processes for acquired companies- Issuing license keys per assets owned by customer- Issuing temporary license keys as approved by Sales Directors- Research and reconciliation of missing assets- Completion of license and asset management cases- Addition of purchased Test servers and assets to customer Agreements- Troubleshooting and correction of system installation errors- Obtain and upkeep knowledge of part numbers and parts set up- Ordering and delivery of third party license products

- Enroll employees in new hire training sessions- Administration of Rally and Confluence programs- Order training material and books for Research and Development dept.- Create and manage email distribution lists - Plan and coordinate employee events

- Management of Copy Center, Imaging and Trial Services departments- Review and approval of client work order deadlines with Account Managers- Management of daily work to ensure accurate completion- Completion of client data requests for trial presentation software- Implementation of National Account plaintiff record collection projects- Daily review and quality assurance of scanned plaintiff records and associated data- Exporting of case record images and data load files to web-based repository- Weekly and monthly distribution of plaintiff images and data per client specification- Completion of weekly and monthly billing reports- Management and approval of employee time code entries- Management and creation of department training manuals

-Completed and submitted Request for Proposals on behalf of the company to potential clients seeking drug screening program administration-Daily fulfillment of marketing packet requests, both print and electronic-Design and implementation of drug screening and employee screening marketing materials including brochures, sell sheets, electronic media, and email campaigns-Design and implementation of co-branded marketing materials in conjunction with occupational health clinic partners-Tracking and management of marketing material inventory-Design and distribution of customized outside sales marketing initiatives in the employee screening market-Design, planning, and distribution of promotional products such as pens, pins, custom candy, mousepads, mugs, and other trinkets-Design and execution of bulk mailers to both clinic and employer sectors-Updates and edits to internal documents in accordance with new screening regulations and rules-Preparation and finalization of Microsoft PowerPoint presentations for upper level management and executive staff-Executed tradeshow exhibits, including pre- and post-show conference mailings, communication with exhibitor staff to coordinate staff and equipment arrival, design and shipping of booth equipment, and staffing of tradeshow exhibit during conference times -Compilation and publication of internal newsletter

Responded to customer accounting inquiries via phone, fax and email-Entered accounting invoices for reimbursement-Managed escalated accounts payable issues not resolved by previous attempts

Answered and took messages from multi-line phone system-Filed commercial, individual, and electronic Insurance policy files-Utilized the TAM system for general office organization

Generated sales leads utilizing telephone and email correspondance-Designed graphics for and prepared motion picture press information

Assisted students with reference and general library use questions-Shelved reference, reserve, and general stack books, along with bound, weekly, and microfiche periodicals-Managed student network accounts and passwords, including fine payments and student file information changes

Assisted customers with selection of cellular phones and cellular service plans-Sale and activation of phones through online point-of-sales systems-Coordination of employee training and training material organization-Management of storefront displays, radio promotions, and marketing materials

Transcription of artist's journals and artwork to electronic files in preparation for book publication-Preparation of original artwork for formal gallery showing and internet release