Jess Anthony Email and Phone Number

I had the fun job of connecting with people in the paddling community, the outdoor industry and pr.Customer Engagement - Try Before You Buy program, product quiz, social strategy, post purchase email flows, content creation and UGC.Customer Insights - Tracked NPS, CS, social, returns and other data to prioritize action items across teams to improve overall customer experience. Content Management - negotiating contracts with content creators, planning across channels and segmentsPR - Met with press and connected regularly with external PR teams.Event production - In person and online, paddle trips, community clean ups, trade shows, employee training events, design talks, paddling film festProject and Team management

Customer service, activations, and events.

Communicated with customers across platforms, worked with our data analyst on customer retention projects, and a brand collaboration.