Jess Marks Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

Account Manager to our clients using LexisNexis Affinity software. LexisNexis is the leading provider of legal technology, providing practice management solutions for small to large organisations in the Asia-Pacific region.I work closely with our Queensland, South Australia and Western Australia law firms to help streamline their everyday work processes and maximise their efficiency and business performance using legal technology.

Brisbane, Australia

Client relationship manager for Law In Order working with clients to introduce innovative solutions (cross-selling 13 service lines). In this role I:• Managed and negotiated service agreements and client engagement documents• Created and presented of client presentations/webinars • Targeted and developed client relationships with businesses and key stakeholders • First point of contact for client escalations and coordinating with internal stakeholders• Business Administration – general CRM housekeeping; reporting; analysis of reports• Demonstrated software solutions RelatvityOne, Nuix Discover and Lexel

Brisbane, Australia

Role provided content solutions by assisting and guiding new and existing clients by bringing their custom precedents into LEAP. This includes the project management of document and letter packs, providing high quality automation and ongoing support and guidance to firms. I also provided training on precedent automation to clients and internal staff. Role requirements for Content Consultant & Productivity Specialist role with LEAP:• Project managing clients through product implementation including personalised assessment and advice to each client in relation to their requirements and needs• Coordinating releases with sales, transition, implementation teams and clients• Creating training plans including training need analysis • Creating training manuals and accompanying collateral • Client training and development both in person and online• Internal training of staff• Recording client webinars and instructional videos• Sales demonstrations• Value added sales• Collating service reports • Document business requirements for product enhancement • Automating client’s custom precedents and templates• Social Club Committee Member

Brisbane, Australia

As a Productivity Specialist - Content my role was to ensure that our clients were getting the best out of their document management systems with the range of content provided by LEAP.

Brisbane

Senior Secretary in busy Government team with high volume of matters within the Administrative Appeals Tribunal and Federal Court jurisdictions in Queensland and Perth.

Senior Secretary within litigation team, including commercial litigation, building and construction and insurance.Assisting marketing team and partners with BD requirements including preparation and formatting of marketing material and tender documents and assisting in preparation and at functions.

Brisbane, Australia

Overall administration management of probity auditing and advising business, preparation of tenders, accounts administration, communication with clients and consultants.Providing administrative assistance to a barrister-at-law generally in construction and commercial law.

Brisbane, Australia

Office Administrator to a boutique law firm and continued administration support to partner/director.Drafting precedents and office manual, overseeing junior staff, training administration and professional staff, assisting in accounts section, arranging office supplies and assisting partner in set-up of new premises and company, diary management and management of personal accounts and correspondence of director.Previously at Redmond van de Graaff lawyers as a secretary (and originally office junior).Role Requirements:• Office administration duties including preparation of meetings, internal and external functions, supplier orders, marketing, assisting with initial set-up of new business and office procedures • Training new staff in office procedures and overseeing temporary and junior staff • Establishing office manual and set-up of administration forms, templates and precedents • Accounts receivable and payable, allocating sundries, cost recoveries and cheque requisitions on accounting system, managing debt collecting and producing monthly accounts • Drafting basic court documents and correspondence • Secretarial support to commercial and litigation teams • Maintaining safe custody and archiving database • Contact point for Colombian Consulate

Certificate Iii, Education Library Assistant

Cert I & Ii Information Technology

Part Cert Ii Business Administration