Jessica Moy Email & Phone Number

Boston, Ma, Us

Specializing in enhancing organizational resilience through managing and optimizing critical systems, I lead operations, administration, and user onboarding for the Emergency Notification System (ENS), strengthening communication and preparedness during critical situations.My role involves close collaboration with cross-functional teams to understand user needs and develop tailored solutions that align with organizational goals, ensuring platform reliability and long-term success. I am passionate about enhancing user experience, proactively identifying system improvements, and resolving issues to improve tool performance and drive stakeholder satisfaction.Additionally, I design and deliver interactive training sessions that incorporate real-world use cases, helping organizations adopt and utilize the ENS across the enterprise for maximum impact.

New York, New York, United States

Primarily engaged in spearheading business continuity efforts at leading enterprises, I ensured uninterrupted operations in the face of disruptions. My expertise lies in developing comprehensive business impact analyses, designing robust continuity plans, and implementing resilient tools across domestic and international locations. I collaborated seamlessly with cross-functional teams to identify vulnerabilities, establish resilient frameworks, and deliver tailored solutions for effective response and recovery.I specialized in delivering high-impact solutions that helped global enterprises navigate complex cybersecurity and risk challenges. I led initiatives to protect business operations by spearheading enterprise-wide business continuity programs and collaborating with product, IT, and finance teams to generate risk mitigation strategies. By optimizing recovery processes with exceptional communication, problem-solving, and project management skills, my efforts secured a $5 million, five-year contract extension through successful client deliverables.

In my role as a Financial Operations & Administrative Intern at Northwestern Mutual, I managed communications with over 50 clients, facilitating smooth bank transactions and enhancing the overall client experience through efficient account management. I focused on streamlining CRM processes by organizing client records, improving data accessibility, and ensuring effective client management.Additionally, I identified and compiled more than 100 prospective leads per week using LinkedIn Sales Navigator, supporting the firm’s lead generation efforts and contributing to its growth initiatives.

I provided exceptional customer service to over 20 prospective graduate students each week, offering guidance and support to ensure a seamless and positive experience throughout their application process. I consistently demonstrated strong communication and interpersonal skills, building relationships and helping students navigate their academic journey. Additionally, I ensured the protection of confidential information by maintaining strict confidentiality and compliance with data protection standards.

As a Marketing Consultant at B360 Consulting, I conducted targeted market research to define and understand customer profiles and developed customer-focused questionnaires that provided valuable insights for informed decision-making. I designed and executed a data-driven e-commerce strategy that successfully supported a product launch, resulting in a significant increase in website traffic and customer engagement.By collaborating with cross-functional teams, I played a key role in creating and executing a product launch strategy informed by in-depth customer analysis, which led to a 1600% increase in online reach.

Bachelor Of Science - Bs

Master Of Business Administration - Mba