Jess Perry
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Jess Perry Email & Phone Number

Customer Success Manager (CSM), Commercial at GitLab
Location: United States, United States, United States 4 work roles 1 school
1 work email found @gitlab.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email j****@gitlab.com
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Current company
Role
Customer Success Manager (CSM), Commercial
Location
United States, United States, United States
Company size

Who is Jess Perry? Overview

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Quick answer

Jess Perry is listed as Customer Success Manager (CSM), Commercial at GitLab, a company with 1291 employees, based in United States, United States, United States. AeroLeads shows a work email signal at gitlab.com and a matched LinkedIn profile for Jess Perry.

Jess Perry previously worked as Customer Success Manager at Gitlab and Customer Success Manager at Ping Identity. Jess Perry holds Associate'S Degree, Biology/Biological Sciences, General, A from Allan Hancock College.

Company email context

Email format at GitLab

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{first_initial}{last}@gitlab.com
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AeroLeads found 1 current-domain work email signal for Jess Perry. Compare company email patterns before reaching out.

Profile bio

About Jess Perry

According to my Myers-Briggs personality results I am an INFJ, The Advocate, which makes my entire personality a perfect fit for an amazing Customer Success Manager. Some highlights that really hit home for me: "INFJs see helping others as their mission in life, and they’re always looking for ways to step in and speak up for what is right.""Nothing lights up an INFJ personality like changing someone else’s life for the better.""For these compassionate personalities, success doesn’t come from money or status but from seeking fulfillment, helping others, and being a force for good in the world"For more information see: https://www.16personalities.com/infj-personalityAn experienced Enterprise Customer Success Managers with over 15 years in the SaaS cloud realm. Possessing excellent verbal and written communication skills. Ability to learn quickly, adjust to changes quickly, multi-task and work on multiple projects at a time. Enjoys working cross-functionally with internal teams to drive customer success, adoption, and retention. Always providing top tier support for Enterprise level clients. Enjoys documentation creation, onboarding, training and educating customers to enable their success.

Listed skills include Jira, Microsoft Office, Technical Support, Customer Service, and 45 others.

Current workplace

Jess Perry's current company

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GitLab
Gitlab
Customer Success Manager (CSM), Commercial
san francisco, california, united states
Website
Employees
1291
AeroLeads page
4 roles

Jess Perry work experience

A career timeline built from the work history available for this profile.

Customer Success Manager

Current

Remote

Helping customers maximize ROI, succeed their KPIs, and achieve OKRs by developing and executing success plans, advocating as the voice of the customer internally, driving adoption and growth to further partnerships between the customer and the company. Managing portfolio of accounts from small business to enterprise level executives.

Aug 2022 - Present

Customer Success Manager

Santa Barbara, California, United States

  • Creation, on-boarding, and configuration of new Enterprise customers.
  • Creating customer tenants for IAM needs using Ping products.
  • Technical role in the architecture, successful installation, integration, and deployment of IAM and CIAM services.
  • Provided top tier customer and technical support on new Enterprise customer issues.
  • Consulting in Enterprise customer IAM and CIAM needs to build the best solution based on their needs, business use cases, and any technical inquiries or issues.
  • Create Docker containers to deploy Ping products for Enterprise customers using Ping cloud offerings.
Apr 2021 - Aug 2022

Enterprise Technical Relationship Manager

Santa Barbara, California Area

  • Functioned as the technical voice for Enterprise customers. Delivered top tier support to VIP Enterprise customers in various product lines including Boldchat, Rescue, GoToMeeting, GoToWebinar, LastPass, GoToMyPC.
  • Delivered customer and technical support on escalated Enterprise customer issues.
  • Configured IAM (Identity and Access Management) services.
  • Worked together, cross-functionally with development, product, and engineering teams to resolve VIP Enterprisecustomer issues with heavy visibility.
  • Provided roadmap and training for Enterprise customersduring quarterly business reviews and upon request.
  • Headed up, created, and maintained documentation forinternal support agents in internal SalesForce knowledgebases.
Feb 2011 - Apr 2021

Manager Of Enterprise Technical Account Managers Team

Fusion Contact Center

Santa Maria, California Area

  • Took escalated supervisor calls from upset customers on unresolved issues.
  • Assisted call center agents in answering inbound customer calls and escalated issues.
  • Worked on personal improvement plans and career advancement plans with call center agents including weekly one on ones and coaching sessions.
  • Developed and delivered training material for new agents as well as continued training for current agents for both product knowledge as well as soft skills training opportunities.
  • Created and maintained technical documentation for internal support teams.
Jan 2005 - Feb 2011
Team & coworkers

Colleagues at GitLab

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1 education record

Jess Perry education

FAQ

Frequently asked questions about Jess Perry

Quick answers generated from the profile data available on this page.

What company does Jess Perry work for?

Jess Perry works for GitLab.

What is Jess Perry's role at GitLab?

Jess Perry is listed as Customer Success Manager (CSM), Commercial at GitLab.

What is Jess Perry's email address?

AeroLeads has found 1 work email signal at @gitlab.com for Jess Perry at GitLab.

Where is Jess Perry based?

Jess Perry is based in United States, United States, United States while working with GitLab.

What companies has Jess Perry worked for?

Jess Perry has worked for Gitlab, Ping Identity, Logmein, and Fusion Contact Center.

Who are Jess Perry's colleagues at GitLab?

Jess Perry's colleagues at GitLab include Frank Mcgowan, Jay Montal, Francesco Bologna, David Mauer, and Joey Khabie.

How can I contact Jess Perry?

You can use AeroLeads to view verified contact signals for Jess Perry at GitLab, including work email, phone, and LinkedIn data when available.

What schools did Jess Perry attend?

Jess Perry holds Associate'S Degree, Biology/Biological Sciences, General, A from Allan Hancock College.

What skills is Jess Perry known for?

Jess Perry is listed with skills including Jira, Microsoft Office, Technical Support, Customer Service, Troubleshooting, Javascript, Microsoft Excel, and Leadership.

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