Jess Perry Email & Phone Number

• Received Live Nation "2024 Rockstar Award" For excellent work and teamwork at Venue IT• Works directly with Venue IT CTO, VP, Director and Sr. Director of Engineering to establish project management best practices within all groups of VITMs, Engineers and VAST teams. • Active Member of multiple cross department ERGs: Pride Nation, Sober Nation, and WE Nation • Oversees management of multiple large projects & programs for Venue IT and VAST• Creates and establishes surveys to collect information for project implementation • Manages & helps complete Engineering Projects working closely with Engineering Manager and team• Establishes weekly upper management reporting leveraging Zendesk/Asana reporting • Finalizes workflow through Excel, Sharepoint and Asana to keep track of all moving parts• Assists, builds and implements source of truth budget documentation and reporting with Service Delivery Manager• Travels for onsite help to major tours and project establishment• Creates and organize onboarding procedures for Venue IT • Gathers project requirements and maintain effective communication between cross functional teams, vendors, and stakeholders• Performs risk management and evaluate potential impact and response strategy since 2022

Promoted and hired on as a full time employee after successful contracting position.• Gathered project requirements and maintain effective communication between cross functional teams, vendors and stakeholders• Oversaw maintenance of project documentation and deliverables• Worked direct with VP of Product and Sr. Director of Engineering to establish project management best practices within group• Coordinated and conduct regular project status meetings and distribute meeting minutes• Performed risk management and evaluate potential impact and response strategy• Facilitated acceptance of project deliverables

Vancouver, Washington, United States

Published Works:• Narcissists: Self Help Guide for Narcissistic Abuse Recovery Written By: Melody Casey• How to Be An Anti-Racist Written By: Ellen Carroll• Headmistress: A Lesbian Romance Written By: Emily Hayes• Amanda: Breaking Sexuality Written By: Manila Johnson

United States

Worked on multiple projects some responsibilities include:• Managed calendars and schedule meetings between the CEO and clients or potential clients• Managed email and respond to website inquiries• Assisted CEO's with new program launches• Assisted with oversight of social media team and podcast team• Managed and updates the client tracking system to assure all client sessions are tracked and session inventory updated• Interacted with clients as needed to adjust schedules and book meetings with CEO• Arranged travel for CEO and assist in booking retreats for client groups

Vancouver, Washington, United States

Remotely coordinated an average of 255 accounts of successful scheduling of multiple contractors, production of product and customer appointments from sale to install.• Utilized large databases to organize, track and collaborate. Including Excel, Salesforce, Asana, Ringcentral and Moraware• Consistent 4.98% customer satisfaction rate • Fielded all customer inquiries such as product and billing questions through email, phone, and text

Front-facing, First Point of Contact and Assistant to Executive Branch Manager • Responsible for administrative functions, including complex calendar management, financial handling, and first point of contact for customers• Solely managed financials and handled over $75,000 per day such as A/P and A/R processing including creating filing physical and digital record systems. Also in charge of cash drawer responsibilities.• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.• Orchestrated branch & corporate events including Zoom coordination and researching and scheduling catering.

Portland, Oregon Area

Member of the Original Customer Care Department at a start-up company for environmental protection and food waste transformation in Portland, OR.• Defused customer concerns with exceptional conflict and problem resolution skills.• Utilized Slack and Zendesk CRM to communicate and organize daily remote tasks• Coordinated timely responded to online customer communication and worked closely with the customer care team.• Fielded inquiries via email, chat and text to offer immediate assistance to customers needs

Portland, Oregon Area

Executive Assistant to the CEO and Executive Artistic Director at the Portland 5' Musical Theatre Company• Assisted in the coordination of successful fundraisers, season auditions and musical theatre productions• Created and distributed contracts to all performing and technical artists for all shows for onboarding.• Assisted in Social Media campaigns for Facebook, Twitter, Website and Instagram• Created artistic visual marketing materials such as programs and posters • Developed data entry for SOP’s to track, analyze and report for yearly grant applications.

Corvallis, Oregon Area

• Responsible for accounting and bookkeeping office, budget and program correspondence and communications.• Generation of large-scale databases for use in marketing and promotion of upcoming programs• Collaboration on creative decision-making for programs• Drafting contracts and other professional paperwork (Including webpage content)

Corvallis, Oregon Area

• Managed of all office tasks spanning from general upkeep, training, and creating marketing materials• Established effective Standard Operating Procedures for office scheduling and employee/volunteer scheduling• Trained all incoming employees and volunteers

Bachelor Of Arts - Ba, Business Administration And Management

Bachelor Of Arts - Ba, Vocal Performance

Activities and Societies: OSU Opera Workshop, Senior Vocal Music Representative for Student Performing Arts Advisory Board, Uniform Chair.