Jess Perry Email & Phone Number

• Received Live Nation "2024 Rockstar Award" For excellent work and teamwork at Venue IT
• Works directly with Venue IT CTO, VP, Director and Sr. Director of Engineering to establish project management best practices within all groups of VITMs, Engineers and VAST teams.
• Active Member of multiple cross department ERGs: Pride Nation, Sober Nation, and WE Nation
• Oversees management of multiple large projects & programs for Venue IT and VAST
• Creates and establishes surveys to collect information for project implementation
• Manages & helps complete Engineering Projects working closely with Engineering Manager and team

• Promoted and hired on as a full time employee after successful contracting position.
• Gathered project requirements and maintain effective communication between cross functional teams, vendors and stakeholders
• Oversaw maintenance of project documentation and deliverables
• Worked direct with VP of Product and Sr. Director of Engineering to establish project management best practices within group
• Coordinated and conduct regular project status meetings and distribute meeting minutes
• Performed risk management and evaluate potential impact and response strategy

Vancouver, Washington, United States

• Published Works:
• Narcissists: Self Help Guide for Narcissistic Abuse Recovery Written By: Melody Casey
• How to Be An Anti-Racist Written By: Ellen Carroll
• Headmistress: A Lesbian Romance Written By: Emily Hayes
• Amanda: Breaking Sexuality Written By: Manila Johnson

United States

• Worked on multiple projects some responsibilities include:
• Managed calendars and schedule meetings between the CEO and clients or potential clients
• Managed email and respond to website inquiries
• Assisted CEO's with new program launches
• Assisted with oversight of social media team and podcast team
• Managed and updates the client tracking system to assure all client sessions are tracked and session inventory updated

Vancouver, Washington, United States

• Remotely coordinated an average of 255 accounts of successful scheduling of multiple contractors, production of product and customer appointments from sale to install.
• Utilized large databases to organize, track and collaborate. Including Excel, Salesforce, Asana, Ringcentral and Moraware
• Consistent 4.98% customer satisfaction rate
• Fielded all customer inquiries such as product and billing questions through email, phone, and text

• Front-facing, First Point of Contact and Assistant to Executive Branch Manager
• Responsible for administrative functions, including complex calendar management, financial handling, and first point of contact for customers
• Solely managed financials and handled over $75,000 per day such as A/P and A/R processing including creating filing physical and digital record systems. Also in charge of cash drawer responsibilities.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Orchestrated branch & corporate events including Zoom coordination and researching and scheduling catering.

Portland, Oregon Area

• Member of the Original Customer Care Department at a start-up company for environmental protection and food waste transformation in Portland, OR.
• Defused customer concerns with exceptional conflict and problem resolution skills.
• Utilized Slack and Zendesk CRM to communicate and organize daily remote tasks
• Coordinated timely responded to online customer communication and worked closely with the customer care team.
• Fielded inquiries via email, chat and text to offer immediate assistance to customers needs

Portland, Oregon Area

• Executive Assistant to the CEO and Executive Artistic Director at the Portland 5' Musical Theatre Company
• Assisted in the coordination of successful fundraisers, season auditions and musical theatre productions
• Created and distributed contracts to all performing and technical artists for all shows for onboarding.
• Assisted in Social Media campaigns for Facebook, Twitter, Website and Instagram
• Created artistic visual marketing materials such as programs and posters
• Developed data entry for SOP’s to track, analyze and report for yearly grant applications.

Corvallis, Oregon Area

• Responsible for accounting and bookkeeping office, budget and program correspondence and communications.
• Generation of large-scale databases for use in marketing and promotion of upcoming programs
• Collaboration on creative decision-making for programs
• Drafting contracts and other professional paperwork (Including webpage content)

Corvallis, Oregon Area

• Managed of all office tasks spanning from general upkeep, training, and creating marketing materials
• Established effective Standard Operating Procedures for office scheduling and employee/volunteer scheduling
• Trained all incoming employees and volunteers

Bachelor Of Arts - Ba, Business Administration And Management

Bachelor Of Arts - Ba, Vocal Performance

Activities and Societies: OSU Opera Workshop, Senior Vocal Music Representative for Student Performing Arts Advisory Board, Uniform Chair.