- Worked closely with brands to increase followers & engagement on Instagram, Facebook, Twitter & Linked In for a variety of lifestyle and entertainment brands within Abu Dhabi & Dubai, totaling over 120K followers - Regularly engaged with communities on social media platforms to generate brand awareness and answer inbound questions - Managed a monthly combined budget of AED 23K across two accounts, increasing clients revenue by over 20% - Fostering relationships with social media influencers to increase brand awareness and generate revenue for clients - Manage a team compromised of designers, videographers, content producers, social media executives & copy writers - Streamlined social media reporting for all clients to optimize campaigns and ADs strategies

Marketing, Advertising & Communications:- Scheduling & managing the creation of social media Ads on a regular basis. - Building relationships with media representatives to build a deeper more effective relationship with the consumer via digital & traditional media publication- Managing the creation of promotional material for online & offline platforms. - Managing budgets efficiently for lead generation and to maximize brand growth & awareness- Attending online courses & workshops on a regular basis for personal development.Business Development & Expansion of Services: - Partnership creation through value proposition & effective communication- Service offering observation & expansion- Implementation of business development plans & processes - Contractual negotiation Operations Management: - Supply Chain Management - Managed a team of over 35+ freelancers & full time staff members - Coordinated weekly schedules for classes, workshops & retreats Human Resource Support:- Administered the onboarding process for new staff - Leading with empathy to support the team via formal & informal coaching sessions- Conducted team trainings & mentored staff members through obsticals they encountered within their job roles - Supported with interivews when new staff hires were required Supervising:- Conducted guest experience surveys to collate feedback - Report on areas of improvement required to facilitate brand growth - Assisted in coveraging reception duties & taking payments during busy periods - Reported any operational requirements directly with business owners and managing partner

- Managed, motivated and developed the education assistant’s team to ensure thatactivities, customer service and visitor satisfaction was delivered to the highest standards- Monitored staff performances and conducted appraisals, prepared staff reports andmanaged welfare, discipline and grievance matters- Ensured all Health and Safety incidents are dealt with promptly, and that incident reporting procedures are implemented and monitored- Produced and maintained effective procedural guidelines for all activities withindesignated areas; reviewing and adjusting process and proceedures when required- Implemented a new membership strategy increasing footfall for the center by up to 25% in the first quarter- Introduced new activities based on target audience and customer feedback, increasing customer satisfaction (as reported by returning customer sales) by 80% in the first year

General office duties- answering calls, emails, booking meetings, transportation etc. Point of contact within the school for all trips and visits from FS1- Year 13Collating all paperwork, data and documentation required by ADEC; submission to the translation teamPrimary trips point of contact for payments - dealing with large sums of money, budgeting and invoicesCreation of promotional material for school events ie. awards evenings, trips and activities Co-ordination of school events such as booking venues, organizing catering, invitation lists ie. sports award evenings, trips events Transportation co-ordination with travel agents and outside companies - booking of flights, buses etc. Liaising with parents, trips providers and outside providers/companies