Jessica Fitzpatrick Email & Phone Number

Grand Rapids, Michigan, United States

Builds and maintains content strategy frameworks throughout the content lifecycle in order to create content that helps meet educators and students' needs.

Grand Rapids, Michigan, United States

Supports clients' content strategy initiatives, migration coordination, and QA testing.

Grand Rapids, Michigan, United States

Coordinates website projects, content planning, and migration project management.

Denton, Tx

Led strategic development projects and customer relations for early education tech company. Developed scalable people management systems. Equipped outreach and support team with all tools, data, and personnel assistance to be successful. Administered web services for all teams (Salesforce, Basecamp, G-Suite, Adobe).

Developed technical project timelines. Led scrum meetings with support and development teams. Presented deliverables to clients. Designed technical user guides, training curriculums, and conducted technical trainings on Drupal web content publishing.

Greater Chicago Area

Provided Drupal support and instruction to hundreds of Indiemade.com customers worldwide. Categorized tickets and communicated solutions with customers, using ZenDesk. Researched third-party integration recommendations for platform to extend features and meet customer requests. Created video and written instructions for customers.

Greater Chicago Area

Wrote original catalog records (AACR2) for specialized culinary, business, and hospitality collections, and uploads to Voyager catalog. Managed circulation and patron accounts for a student population of 1,700. Taught students effective research methods in 1:1 and classroom settings. Worked with individual students to meet their research goals through reference interviews and library tours.

Greater Chicago Area

Supervised a diverse team of eight technicians, and unified the library’s first technical services department.Developed a work culture that valued goals, regular feedback, and openness.Purchased supplies within budgetary limits, and implemented cost-cutting and quality improvement initiatives related to technical services supplies.Decreased technician time on statistics keeping and counting through custom reporting and efficient cloud-based statistics… Show more Supervised a diverse team of eight technicians, and unified the library’s first technical services department.Developed a work culture that valued goals, regular feedback, and openness.Purchased supplies within budgetary limits, and implemented cost-cutting and quality improvement initiatives related to technical services supplies.Decreased technician time on statistics keeping and counting through custom reporting and efficient cloud-based statistics management.Resolved account issues in conjunction with circulation to provide seamless and attentive customer service.Collaborated with sharing libraries and SWAN system staff to improve collection organization in our Millennium catalog. Show less

Greater Chicago Area

Provided front line reference services for over 58,000 ALA members and 200 ALA employees.Revamped, marketed, and increased ILL borrowing, so staff could obtain more resources outside of our special collection.Wrote weekly informational and marketing e-newsletters in Mail Chimp.Planned and implemented several inventory projects for the collection’s 12,000 circulating and archival items.

Master Of Library & Information Science (Mlis), Library Science

Coursework in XML, information architecture, metadata schemas, and library management.

English Language And Literature, General