Access Line Navigator
Current- Answer Access Line and provide callers with sexual and reproductive health (SRH) information, referrals, and peer support counselling. - Provide pregnancy options counselling, post-abortion counselling, contraceptive counselling and counselling around other SRH topics such as STI diagnosis. - Mentor new staff and volunteers, providing guidance, instruction and support answering Access Line calls and messages. - Contribute to data collection and record keeping to… Show more - Answer Access Line and provide callers with sexual and reproductive health (SRH) information, referrals, and peer support counselling. - Provide pregnancy options counselling, post-abortion counselling, contraceptive counselling and counselling around other SRH topics such as STI diagnosis. - Mentor new staff and volunteers, providing guidance, instruction and support answering Access Line calls and messages. - Contribute to data collection and record keeping to support program monitoring and evaluation. - Contribute to the creation, upkeep and expansion of Access Line tools and resources such as the SRH Provider Directory, and resources section of the Access Line Portal. - Case management of clients utilizing our Norma Scarborough Emergency Fund (NSEF), for assistance with travel, accommodations, cost coverage of medications, procedures, and any other barriers they may need to navigate in order to access abortion care. - Provide low-barrier, client-centered support to NSEF clients, which includes making travel arrangements, problem-solving and sourcing relevant documents needed for travel/ accessing medical care, advocacy and collaboration with medical institutions, providers, social workers, and local doula networks. - Connecting clients to other services when appropriate, providing warm referrals and wrap-around support. - Knowledge dissemination of SRH topics, especially issues relating to abortion access, by presenting at conferences, participating in research studies, creation of educational materials, and speaking with media as a knowledge expert on the topic. Show less