Jessica A. Email & Phone Number

Colombia

Colombia

As a senior in the support team, assist in high priority cases and clients' meetings according to critical conditions; working as a knowledge expert in within the product and managing onboarding and documentation for the IT Services area.- Perform functional testing of new releases to anticipate needs and analyze bugs with the engineering (PM), implement and document their functionality clearly, decreasing configuration mistakes within ITS team.- Document improvements and updates in procedures which reducing the number of false positives and escalations to the development team.- Train the IT services team on proper validation procedures to avoid future errors.- Develop and implement an onboarding plan for new team members by creating documentation, videos, and knowledge methodologies, and conducting follow-up exams.- Define and review client profiles and necessary minimum requirements, and ensure the entire team is informed and trained regarding new clients.

Colombia

Provide technical support through Jira to solve the problems faced by the customer within the different services in compliance with our SLAs; while performing weekly and bimonthly follow-ups with development teams to solve customer's needs. - Diagnosis and resolution of errors through the support platform, using Amazon Web Services tools, SQL databases and redash data visualization.- Configuration of eCommerce and logistics functionalities using REST API, SQL databases, basic REACT and tools such as Firebase.- Perform functional testing of software to anticipate needs and analyze bugs.- Assist the client in the understanding and implementation of settings and functionalities that are optimal for their operation.- Document and train new support team members and interns.

- Gather information regarding client's needs in order to propose a solution.- Implement a website for a small business using MEAN stack.

Wfh

-Planning the learning structure according to the proposed level. -Provide knowledge in syntax and translation of documents for a work and study environment.

Wfh

-Translate relevant documentation to employer. -Write and monitor correspondence and agenda, facilitating daily tasks.

Santander, Colombia

- Check the status of devices at the Water Treatment Plant in Barrancabermeja.- Ensure timely implementation of the equipment's preventive and corrective maintenance's plan during the whole process.- Generate reports concerning daily control equipment, activities, spare parts, tools and maintenance personnel in order to perform changes to the current maintenance plan, based on the gaps and flaws obtain by previous mentioned information.- Upgrade information regarding equipment/tools, activities and route shutdowns on the maintenance management software.

Mechatronics Engineer

Analysis And Development Of Information Systems - Adsi

Beneficiary Of Mision-Tic Certified Tech Program