Jessica Bence Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Vancouver, Canada Area

Delivered sales and market development services for a small team within Destination Marketing Organization. • Maintained the database of clients and key accounts in CRM, ensuring all details were up to date and leads and referrals processed efficiently. • Facilitated and delivered PowerPoint presentations, promoting Vancouver as a destination and Tourism Vancouver member organizations to international clients.• Coordinated supplier site inspections and destination familiarization… Show more Delivered sales and market development services for a small team within Destination Marketing Organization. • Maintained the database of clients and key accounts in CRM, ensuring all details were up to date and leads and referrals processed efficiently. • Facilitated and delivered PowerPoint presentations, promoting Vancouver as a destination and Tourism Vancouver member organizations to international clients.• Coordinated supplier site inspections and destination familiarization tours, including itinerary development, budget controls and hosting international clients. Consistently maintained a high level of attendee satisfaction on post-fam survey results (over 95%).• Provided administrative support including fulfilling orders from general inquires, managing collateral and stock levels and delivering product recommendations to Travel Trade clients.• Collaborated with co-workers to create marketing projects such as the bi-annual New Product Guide and monthly e-newsletter, promoting Vancouver products and events to international trade partners.• Prepared KPI reports for monthly team meetings, ensuring all targets were on track to meet annual incentives. • Collaborated with co-workers to market and promote the online training program (Vancouver Specialist Program) to trade clients, resulting in increased user registration and completion.• Completed financial tasks such as entering purchase orders, collecting and submitting invoices and updating market budget sheets on a monthly basis. • Assisted the Manager, Market Development with cooperative marketing projects, collecting Key Account data, trade show preparation and follow up, as well as event planning for International Sales Missions.• Delivered a high standard of customer service to clients, partners and Tourism Vancouver members. Show less

Vancouver, Canada Area

The Product Design team was responsible for sourcing and creating product offerings for all Flight Centre Brands and publications in order to maximize enquiry and sales, using innovation and knowledge of travel trends. In this role I:• Maintained a strong familiarization with preferred airlines, tour, hotel and cruise suppliers.• Consulted as needed with Advertising team, Marketing team and Campaigns manager regarding product dedicated to press, online presence, marketing sales… Show more The Product Design team was responsible for sourcing and creating product offerings for all Flight Centre Brands and publications in order to maximize enquiry and sales, using innovation and knowledge of travel trends. In this role I:• Maintained a strong familiarization with preferred airlines, tour, hotel and cruise suppliers.• Consulted as needed with Advertising team, Marketing team and Campaigns manager regarding product dedicated to press, online presence, marketing sales, promotions and monthly campaigns. Show less

Vancouver, Canada Area

As an Assistant Team Leader I collaborated with the Team Leader with team management, responsible not only for personal sales but the overall success of the team. By continually surpassing monthly sales targets and contributing to employee training and development, we achieved the highest team profit in Canada for 2013-2014 financial year. Other duties included participating in familiarization trips, sales trainings, trade shows, site inspections and networking events; file maintenance… Show more As an Assistant Team Leader I collaborated with the Team Leader with team management, responsible not only for personal sales but the overall success of the team. By continually surpassing monthly sales targets and contributing to employee training and development, we achieved the highest team profit in Canada for 2013-2014 financial year. Other duties included participating in familiarization trips, sales trainings, trade shows, site inspections and networking events; file maintenance including KPI reports, customer service & accounting. Show less

Vancouver, Canada Area

In this role I was responsible for sales and product recommendations in fast paced, high volume call centre environment at Flight Centre's in-house wholesale brand. Successes include:•Consistently achieved high customer service scores and sales figures•Demonstrated attention to detail and the ability to learn new procedures/systems quickly•Completed Flight Centre Leadership training course

Vancouver, Canada Area

As a travel consultant in a high traffic storefront, I built a loyal client base using established sales steps, local store marketing and personal customer service. I was also assigned Marketing Director for the shop; responsible for implementing monthly campaigns and arranging supplier trainings.

Vancouver, Canada Area

As a Destination Specialist, I was responsible for handling customer reservations in a call centre environment, demonstrating in depth product knowledge of 3 ski resorts within North America (Whistler, Banff, Vail). In addition to providing recommendations to clients and booking all components of their ski vacation, other duties included:•Completing weekly competitive rate analysis and tracking of productivity and sales•Assisting with website development and update•Coordinating with… Show more As a Destination Specialist, I was responsible for handling customer reservations in a call centre environment, demonstrating in depth product knowledge of 3 ski resorts within North America (Whistler, Banff, Vail). In addition to providing recommendations to clients and booking all components of their ski vacation, other duties included:•Completing weekly competitive rate analysis and tracking of productivity and sales•Assisting with website development and update•Coordinating with the Product Manager to secure new contracts and work partnerships Show less