Answers the phone in a timely and professional manner.Assists guests in booking their ideal experience.Supports and resolves guest concerns.Makes every interaction unique and memorable.

Pours specialty ciders, with style and passion. Provides Smiles and a well-honed listening ear.Keeps the shop environment clean and enjoyable. Assists management with social media.Assists management with special tasks.

Conceptualizes performance numbers. Designs costumes and makeup. Performs at various venues as assigned by the producer. Coordinates performer schedules and call times.Support performers with costume and makeup needs during the live show. And ensures performers are on stage on time and/or coordinates on-stage coverage in the case of unexpected delays.Acts as nurturing but firm “stage mom” for a variety of Drag Performers.

Receives, addresses, and resolves all customer concerns, with empathy, confidence, and grace.Manages all customer communications including rental arrangements of puppets, booking of large and smallproductions, plus keeping numerous secrets for multiple magicians.Assistant to CEO/Sales Manager.Inbound calls with a finely honed phone voice.Coordinates and assists in project implementation.Successfully manages accounts receivable and accounts payable. In other words, I’m the gatekeeper.Arranges travel, lodging, and presentation engagements for CEO and CFO at industry trade shows across the US.Designs easy-to-follow and fun-to-read workflows.Manages all inventory including but not limited to color-coded resistor storage.Parts/Product Sourcing, if it can be found I’ll find it; if not I’ll make it.Oversaw and coordinated the construction of a 34' Dragon puppet and multiple related props (yes, there are pictures).Shipping and Receiving, also known as flight coordination for Dragon and Exploding Bird puppets.Provided team coordination on partnerships with Universal Studios on numerous live attraction events.

Worked as contracted representative for area municipal jurisdiction. Hosted educational question-and-answer sessions online and in person for businesses and residents. Planned and hosted recurring meetings with clients to ensure their needs are being met. Maintained relationships between client and employer. Maintained relationships with the client's vendors on behalf of the client. Performed site visits to businesses in order to educate them on state laws and regulations regarding proper waste sorting, recycling, and disposal. And to assess and implement effective waste reduction strategies. Kept accurate records and provide reports to clients for state reporting. Helped roll out new recycling programs and perform audits to collect current data on the program's success. Helped implement education and workflows for edible food recovery programs. Created spreadsheets and similar documents for data and time tracking. Trained and onboarded new employees. Coordinated a team of specialists Assisted CEO in implementing Zoom meeting protocols and standard operating proceduresDesigned and implemented surveys in Jotform to capture community feedback.

Tracks all Hospice Patients and keeps files up to date with progress notes to insure the best support possible can be provided by Bereavement team Sends condolence cards to all bereaved within 2-3 weeks of the date of death. And maintains database which supports quarterly mailings for 12 months after the loss of a loved one. Answers and assesses the need of incoming phone calls with years of customer service experience, I provide comfort and support as well as directing them to the appropriate counselor, or accurately taking, recording and distributing messages as required.Performs regular clerical tasks like, authored and replaced old statistic collection system with well formatted and clear Excel spreadsheets and keeps them up to date with the assistance of clerical volunteer, revamped all internal office documents and continues to improve workflow and department productivity. Coordinates Annual Memorial Service Program, under the direction of the Bereavement Manager.Ensures all Quality Assurance standards are met with a smile.Assumes personal responsibility to keep informed of current changes and trends affecting professional practice, and to maintain and improve job skills.Is responsive to agency needs and functions as an active member of the team. Participates in agency meetings and committees as assigned.Maintains a high level of respect for clients/staff rights and confidentiality as directed by law and pursuant to regulations and agency policies, and the principle of ethics.Brings cheerful, upbeat positive outlook to every circumstance. Seeks and attends in-service training as appropriate to maintain and improve job skills.Seeks and attends State and Federal Regulations, governing Hospice, and Hospice partners of the Central Coast Policies and Procedures, HIPAA Privacy and Security Rules and Agency Compliance Program

Assign service request to appropriate technician within 30 minutes of call received timeAssign calls based of technicians capabilities for higher revenueTrack active service ticketsDebrief each technician upon completion of call. Conduct success handoffs to sales teamAnswer multi-line phone system and direct calls appropriatelyAssist admin with data input tasks Assist management with special projects

Receive customer requests by phone, email and web portal Assign service request to appropriate technician in timely manner Assist service manager in team organization, training & monthly meetings Process daily service tickets / InvoicingManage and assign special projects to techniciansTrack Technician daily progressAnswer multi line phone systemAssist sales with service to sales successful hand offsAssist admin with data input tasks Assist management with workflow implantationTrack active service tickets, including parts ETA’s

Manage daily operations at businessManage staff of Work/Trade specialistsManage operations schedule for 20 staff and 6 board membersOrganize and manage classes taught by various expertsResponds to and resolves all customer support needs in shop environmentRespond to customer emails and phone callsHelp develop website content for better customer experienceOversee Marketing outreachWrite and maintain company policiesSupports accountantOrder and track inventoryHandle staff disputes

Coordinate building maintenance in 2 locations with outside vendors as well as perform in house repairPlan and execute regular and special events for staff Order supplies Assist CEO in shipping client giftsMaintain staff snack pantry at a set budget Assist HR staff on special projects Maintain company owned indoor scaping(plants), Work to enhance employee atmosphere.

Coordinate volunteer schedule and attendance, Assist executive director, Host Patrons Attend to patron requestsKeep production on scheduleManage a constantly changing team of volunteers for show dates and special events.Purchase, pick up and deliver supplies on weekly basis