Jess Bugarin Email & Phone Number

Portland, Oregon Area

Leading a team of 7 to coordinate Change Management, Release Management and Problem Management for internal Agile & Waterfall IT shops across 4 states, and multiple vendor systems.Driving process improvements to establish enterprise wide solutions.

Leading a team of 4 to coordinate ReleaseManagement for internal Agile & Waterfall IT shops across 4 states, and multiple vendor systems.Driving process improvements to establish enterprise wide Release Management solutions.

Leading a team of 6 to coordinate Release and Defect Management for internal Agile & Waterfall IT shops across 4 states, and multiple vendor systems.Driving process improvements to establish enterprise wide Release & Defect Management solutions.

Managing code releases into Testing and Production environments.Reporting and communication regarding Release.Enhancing Release Management processes and tools to improve speed, efficiency and accuracy.

• Coordinated system environment change across 25+ environments to meet project milestones and manage scope.
• Definition and requirements gathering for new environments to support development and training.
• Organized cooperative meetings between technical teams to diagnose complex system development problems involving inconsistent and missed requirements, create an action plan and schedule tasks. Teams included Unix, DBA.
• Maintained awareness of the status and schedule for other project phases with shared resources to ensure proper prioritization of work scheduled under my direction.
• Provided daily progress reporting to senior project management and involved resources to highlight potential delays and denote task resolutions.

• Co-Developed the Defect resolution process for the Build phase of a major system upgrade that combined systems from 4 States into one system.
• Followed progress and status of other project areas to forecast and avoid impacts to my milestones.
• Managed daily project meetings to gather status and feedback from resources.
• Prioritized tasks to provide focus and schedule for resources.
• Trained project managers to work within project guidelines and recognize milestones and blocking issues.
• Daily reporting to senior project management by providing a dashboard, status and progress graphs.

• Imported Excel data into SalesForce and Cooler to facilitate communication with clients by properly tracking their communication preferences and details of the companies personal interactions with them.
• Deduplicated customer data and qualified the accuracy of the information to save the sales teams time and avoid wasted effort.
• Internet research for potential new customers through creative web searching methods.

• Developed proposals and presentations for Installation and Membership system enhancements, form redesign, and department processes.
• Participated in requirements gathering for new software development such as: an online application system, paperless membership system, tracking databases, and digital faxing.
• User acceptance testing for the above system implementations.
• Managed volunteer project for health coverage application redesign and received Spot Bonus Award for “making a difference for the company and our members.”
• Became a Subject Matter Expert for application process due to persistent analysis.
• Spirit Award recipient for “relentless focus on our customers and/or members, unique and innovative solution, display of extraordinary effort to overcome obstacles & acting with the spirit of Blue Shield Values.”

Database Management

Database Management & Technology is an ongoing training area for me.

Certificates, Computer Service

Computer Hardware diagnosis and installation. Windows software installation. (Windows 3.1 - Windows 98) Networking installation and.