Jessica Carrera Valle Email & Phone Number

Toronto, ON, CA

North York, Ontario, Canada

Voted in as Chair for the Board of DirectorHumber College and Guelph Humber Student Board.

Toronto, Ontario, Canada

• Greet and welcome RH Clients and assist with any questions or concerns
• Assist in connecting clients with the right Associates based on their purchase needs
• Assist and communicate with clients in the Gallery, over the phone and through email
• Provide an elevated level of client services support to Gallery Partners to resolve client concerns
• Become well-versed on RH product and offerings
• Create a luxury service experience in every interaction

• Maintain all kitchen cooking and service standards
• Grow knowledge of all RH food and beverage offerings
• Assist with product check-in and rotation to ensure all recipes and orders are executed at the highest possible standards of accuracy and in a timely manner
• Consistently uphold the highest standards of cleanliness and sanitation
• Assume responsibility for an entire station and all ingredient prep for that station
• Participate in teamwork and foster harmonious working climate

-Recruited and Trained new employees.-Created a cleaning schedule to ensure a clean environment for customers.-Scheduled employees.-Maintained daily finances of the restaurant.-In charge of liquor and dry storage inventory and ordering weekly.-Ensured the front of house was working smoothly by coordinating with both customers and staff.

-Identify and assess customers’ needs to achieve satisfaction.-Build sustainable relationships of trust through open and interactive communication.-Contribute to team effort by accomplishing related results as needed.-Check in Passengers, issue boarding pass, seat selection and verify immigration documentation

-Dealt with customer complaints and comments with a goal to respond/ resolve within 48 hours.-Attended to customers as both their bartender and waitress, while delivering quick, professional and great customer service.-Organized store events, such as UFC nights, karaoke, Paint Night and group parties.-Recruited,trained and scheduled new employees-Processed.

-Handled customer concerns and comments by using guest recovery technique in a timely manner.-Increased customer satisfaction from 35% to 75% by boosting team morale.-Supervised a floor of 25 or more crew while mentoring the crew in delivering quick, safe and friendly service, maintaining store cleanliness, and meeting store sale goals.-Developed a.

Supported in delivering quick & friendly service, while following health and safety standards.

Hotel And Restaurant Operation Management

Culinary Management, Culinary Arts/Chef Training