Jess Cason Email & Phone Number

Bristol, England, United Kingdom

Away From My Desk helps people access their computer from anywhere at any time by providing specialist, fully managed remote access. Their bespoke solutions have been developed to conform with the strict rules for accessing information securely, compliant for use within the NHS, other government organisations and businesses alike. Whether you are a non-technical user or an IT professional, you will find that the customer service and technical support is tailored to you so that you understand every step of the process.As a Solutions Consultant, I help people access their work computers by taking away the burden of technology to make things as simple as possible for them. I offer no jargon, first line technical support to ensure that all of our customers have a great customer journey from start to finish. Should they experience any issues we are just a phone call away to walk them through everything step by step. Behind the scenes I am responsible for a number of reports and processes from setting up initial trials through to installations, renewals and everything in between. Whenever a customer needs help I am just a call or email away!

Bristol, United Kingdom

Away From My Desk helps people access their computer from anywhere at any time by providing specialist, fully managed remote access. Their bespoke solutions have been developed to conform with the strict rules for accessing information securely, compliant for use within the NHS, other government organisations and businesses alike. Whether you are a non-technical user or an IT professional, you will find that the customer service and technical support is tailored to you so that you understand every step of the process. As the office manager I design and implement new systems and processes, I maintain and update policies and procedures where necessary whilst researching new systems and efficiencies where possible. My main focus is on helping the team to be efficient so that they are available to help our customers as quickly as possible and to ensure the systems are simple and effective to free up time for technical support and in order to enable them to provide excellent support to our customers. I also manage our offices to ensure that they run smoothly without any issues.

Bristol, United Kingdom

Away From My Desk helps people access their computer from anywhere at any time by providing specialist, fully managed remote access. Their bespoke solutions have been developed to conform with the strict rules for accessing information securely, compliant for use within the NHS, other government organisations and businesses alike. Whether you are a non-technical user or an IT professional, you will find that the customer service and technical support is tailored to you so that you understand every step of the process. As a Personal Assistant I help the company directors in their roles as well as providing help and support to the other members of the team. Where possible I help our customers through any technical issues by providing easy to understand support to walk them through things step by step to ensure they have a great experience. I also help to provide accounts support and admin support to the directors and the team including writing reports and liaising with others on their behalf as necessary and managing task allocation for the team.

Bristol, United Kingdom

When I worked as a bartender I learned valuable customer service skills in difficult situations where people were somewhat not in full control of their own actions. I also learned about Hospitality Management, and developed a skill for waitering in my extended job role. I also managed customer complaints and requests. In my role, further developing my understanding of customer service.

Business Administration, Level 4

Buisness Administation, Level 3

Advanced Level Apprenticeship in Business Administration | City and Guilds Business Administration at Level 3 | City and Guilds.

Gcse'S, 8 Grades A-C

Activities and Societies: Senior Student (School Prefect) | Keen and Active Member of Rounder, Football, Netball, Badminton and Tennis.