Jessica C. Lee Email & Phone Number

Cupertino, California, United States

Assigned to Apple RetailGift Cards, Trade Ins, Payment Programs for Apple Online Store

Remote

Responsible for end-to-end talent experience from onboarding to hire. Deliver features to increase user engagement. Secure stakeholder alignment on product roadmap. Eliminate roadblocks. Communicate product direction to leadership. Prioritize product enhancements and triage action items for development.

San Francisco Bay Area

Responsible for standardization of forecasting tools and reports used across Electronic Arts Inc. Understand user needs from impacted departments and third party partners. Secure alignment on a proposal to consolidate existing systems. Provide training and support. Monitor health and usage post-launch.● Interviewed key stakeholders and responsible parties for ad sales analytics reporting● Delivered initial proof-of-concept for ads sales analytics tools and data-gathering improvements● Achieved PDMA New Product Development (NPDP) Certification within 3 months

San Francisco Bay Area

Responsible for settings and help components of the Verizon TV user interface. Create and manage the self-help materials library. Train sales and customer support representatives. Ensure legal product compliance. Obtain internal team buy-in with each release (customer support, operations, marketing, etc.)● Built self-help portal with troubleshooting tools and videos to decrease support calls by 24%● Improved welcome flow to reduce churn and increase new customer retention by 8%● Improved search experience by delivering voice recognition module with commonly used commands

Washington D.C. Metro Area

Responsible for launching Verizon TV on third party platforms (Android, iOS, Samsung, LG, Roku, & Netflix). Manage mobile releases and define feature sets. Lead international team of six engineers. Oversee QA testing and prioritize findings. Grow transactional video-on-demand sales revenue on third party platforms.● Consolidated multiple mobile apps into a single viewing destination with 5M downloads● Balanced business and vendor needs to launch a high-quality video experience on 4 new platforms● Increased month over month subscriptions by 22% using device trends and viewer data

Greater Boston Area

Responsible for usability testing and concept validation for all Verizon TV features. Create prototypes and propose flows. Plan and execute tests, interviews, surveys, focus groups, or card sorts. Deliver research insights to recommend product enhancements or best practices.● Drove software research such as DVR management flow and content search enhancements● Drove hardware research such as remote control button layout and accessible placement of labels

Bs, Information Design & Corporate Communications

Ms, Human Factors & Information Design