Jess Crossfield Mcintosh Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

I have achieved measurable accomplishments such as leading a cross-functional team in developing search features that increased retrieval rates by 23% and decreased zero result searches by 30%. Additional responsibilities include:- Leading design and development of search functionality improvements for Gale platform-wide- Capturing and analyzing search metrics, including retrieval rates and NPS scores- Managing curricular standards data management and retrieval- Writing user stories and requirements for an Agile team room- Conducting QA testing, sizing estimates, market research, and roadmap planning

Convened and led a working group of 12 librarians across participating Ohio campuses, to advance the goals of the Ohio Innovation Exchange (OIEx) using the Digital Science Elements platform. Led online and in-person team meetings, presentations, and training programs; captured system feedback and built engagement to accelerate OIEx adoption. Facilitated introductions between OIEx and the library community by identifying and organizing network collaboration meetings and other outreach events. Foster discussions regarding the value and potential impact of the OIEx on their respective campuses.

Westerville, Ohio

Evolved and modernized public services for the library with an emphasis on creating an inclusive environment focusing on the user. Managed the public services team, including two staff and five research tutors. Proven development of user-centered standards and procedures to enhance customer experience. Managed and improved marketing and outreach, including graphic design, branding, and social media which led to a 50% increase in followers on multiple platforms. Taught research skills to students of all majors and served as administrator to a library CMS tool.

Delaware, Ohio

Columbus, Ohio

Columbus, Ohio Area

Lancaster, Ohio

M.L.I.S., Library Science

Activities and Societies: Web 2.0 Administrator for the Columbus Associated Library Science Students of Ohio (C-ALSSO), Student.

B.S., Journalism

Activities and Societies: Secretary- Society of Professional Journalists, Chairperson- Florida Fly-ins, Photo Editor- Orange and Blue.