I'm an Information Technology leader with a proven track record in directing IT enterprise operations, providing technical support, overseeing software development, and maintaining quality in service delivery. Well-versed in fostering organizational growth through operational improvements, IT policy development/execution, problem resolution, and successful implementation of effective strategic plans. Broad background in spearheading, managing, and executing large-scale IT projects, as well as leading high-performing teams. Expertise in enhancing user experience by taking cost-effective technological initiatives. Skilled in website and software development with a solid portfolio that includes numerous websites for startups and a Ruby application that automates billing in Square and sends text alerts to subscribers by integrating several APIs and webhooks. Hands-on experience with Ruby on Rails, .NET, NodeJS, and various MVC frameworks. Adept at building and nurturing long-term relationships with key stakeholders. Excels at increasing the organization’s productivity, identifying and capitalizing on areas of improvement, and maintaining performance benchmarks.