Ensure quality control over the IT Helpdesk and help manage the LAN of the Albany office and remote users. Provide local and remote support of users including VPN and Citrix, as well as day-to-day technical support issues. Provide New Hire IT Orientation and in-house technical training classes. Support of iPhone and Android devices using the Good for Enterprise App and Server. Assist in full spectrum of company mergers from technical planning through post-merger testing and implementation.

Serve on the Board to help organize, run, and promote events for our 501(c)(3) not-for-profit organization. Our events raise money for local charities with our biggest event benefiting the Albany Damien Center.

Technical support for 1000+ National and International Sales Reps. via phone. Transitioned into the hardware department to assist in setup and physical repair of Dell laptops and creating ghost images. Created in-house training manual and trained new hires.