Coach, Train, mentor, and onboard new hires in professional Services team and Support teamCollaborate with all team members to remove blocks and resolve escalationsWork with project managers to truly understand scope and business needs of projectScope and price engagements for the TNS Professional Services teamConsult and implement all aspects of operations and accounting within the Track softwarePerform QA and validation with clients to ensure optimal launch strategyCoordinate across multiple departments to resolve issues and launch clientsOffer and maintain Exceptional Customer Service for all customersAnalyze current business practices and consult on better approaches to save time and optimize growthReconfigure the Track Professional Services process to reduce time to live goal from 140 to 90 daysMigrate all trust account balances and successfully reconcile trust accounts in Track software Execute other projects outside standard duties as needed by TNSSuccessfully launched and migrated over 200 clients with a combined total in excess of 9 million dollars in escrow funds. Travel onsite to successfully launch high profile clients in need of extra carePerform all duties of Consultant 1, 2, and Operations Lead consultant

- Implement Track Hospitality Software components- Perform data simple entry for client database- Consult and advise on SOP drafting- Train customers on software and best practices

Creating a positive atmosphere for all patrons and providing healthy gourmet meals.