Daniel Powell Email & Phone Number

Supporting the integration between Track PMS hospitality software and online travel agents including Airbnb, Vrbo, Marriott, and Booking.com over email, chat, and phone.Analyzing problems and troubleshooting solutions by reviewing API feed requests and responses, XML files, and JSON code.Taking a lead role on developing an SOP and process for.

Los Angeles, California, United States

Supported Indicative end-users, from those new to analytics to experienced professionals.Updated technical documentation.Worked with engineers and product team members to triage and create requirements for bug fixes, new releases, and customer support tasks.

Los Angeles, California, United States

Supported Indicative end-users, from those new to analytics to experienced professionals.Updated technical documentation.Worked with engineers and product team members to triage and create requirements for bug fixes, new releases, and customer support tasks.

Transitioned effectively from the retail environment to support the At Home Advisor (AHA) team.Achieved weekly metrics at an equal or higher level than AHA support team average, despite not having prior technical support experience.Developed empathy and listening skills while working to assist customers from a wide variety of backgrounds and levels of.

Catalogued entire TED website via CMS for use across the company in preparation for site redesign.Produced website metrics reports for TED.com using Google Analytics, Videometrics, and Excel.Coordinated user testing to survey public opinion of TED website features.Edited and proofread aspects of the TED website as required.

Worked closely with hedge fund managers to initiate and maintain marketing efforts.Composed and edited business models, sales scripts, and email templates for various initiatives. Managed, interviewed, and recruited interns. Attended conferences and meetings with high-level hedge fund and other financial industry executives.Performed duties in a.