- Overseeing the development and maintenance of a proprietary LMS, leading a team of outsourced developers- Managing the full lifecycle of LMS development, including scoping, testing, and implementation, ensuring timely delivery and functionality- Supervising the customer success team, providing technical support to over 90 clients and 50,000 users, while enhancing the overall user experience- Collaborating on content creation for courses and managing updates to ensure seamless integration with the LMS platform

LMS Administration- Implemented a completely new learning management system (LMS), including initial setup, configuration, and connection with existing systems- Managing the LMS, including building online courses and learning paths, creating and managing white-labelled client accounts, and managing learner and client admin access- Improving the UX through constant testing and refinement- Performing remote and on-site system implementations with new clients- Training new clients on the use of their accounts and providing ongoing support and troubleshooting- Working with the development team to solve known LMS bugs and issues- Updating/editing our website to ensure a seamless transition between the website and our LMS- Constantly upgrading my knowledge about new LMS features, eLearning trends, and course marketing conceptsCourse Development- Creating course outlines and storyboards based on research, personal experience, and in collaboration with SMEs- Writing and editing voiceover scripts for courses and promotional videos- Writing course descriptions for our online course catalog- Creating and selecting visual course content, such as hi-res images and instructional videos- Collaborating with outside content suppliers by editing completed work and providing additional reference material as needed- Creating interactive and engaging instructional and evaluation contentTechnical Support- Providing technical support to learners and client admins by troubleshooting and problem solving, leading to unique solutions for individual instances, system upgrades, and/or bug fixes

Activities- Currently the main writer for our new eLearning course development team, helping chart new territory within our company by creating and refining new processes and workflows- Writing and editing voiceovers scripts for courses and promotional videos- Creating visual course content, such as hi-res images and instructional videos- Writing website copy- Proofreading social media content- Managing our website calendar and creating event listings on Google for our instructor-led courses- Creating templates for client information forms and managing cloud database of completed forms- Created a new operator training program playbook

Activities- Teaching practical training classes- Teaching fall protection theory classes- Evaluating staffing applicants’ suitability for placement based on their lift truck operational abilities- Performing site visits to evaluate the staffing needs of our clients from an instructor’s perspective- Creating client-specific training exercises for our applicants- Creating site inspection reports based on client site visits