Jesse Cervini
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Jesse Cervini Email & Phone Number

NOC Voice Lead at FirstLight Fiber
Location: Rochester, New York, United States 5 work roles 2 schools
1 work email found @firstlight.net LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email j****@firstlight.net
LinkedIn Profile matched
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Current company
FirstLight Fiber
Role
NOC Voice Lead
Location
Rochester, New York, United States
Company size
389 employees

Who is Jesse Cervini? Overview

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Quick answer

Jesse Cervini is listed as NOC Voice Lead at FirstLight Fiber, a with 389 employees, based in Rochester, New York, United States. AeroLeads shows a work email signal at firstlight.net and a matched LinkedIn profile for Jesse Cervini.

Jesse Cervini previously worked as NOC Tech at Firstlight Fiber and Trouble Resolution Specialist 2 at Windstream Enterprise. Jesse Cervini holds Bachelor Of Science (Bs), History from State University Of New York College At Brockport.

Company email context

Email format at FirstLight Fiber

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{first_initial}{last}@firstlight.net
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AeroLeads found 1 current-domain work email signal for Jesse Cervini. Compare company email patterns before reaching out.

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Profile bio

About Jesse Cervini

Dynamic and disciplined leader utilizing extensive experience both individually and with teams to advance company revenue in training development and implementation. Exemplary track record with diverse knowledge in operations including customer support, training implementation and procedure documentation in repair, client support and communications solutions while providing superior customer service.

Listed skills include Internet, Customer Service, Customer Support, Communication Skills, and 5 others.

Current workplace

Jesse Cervini's current company

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FirstLight Fiber
Firstlight Fiber
NOC Voice Lead
albany, new york, united states
Website
firstlight.net
Employees
389
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Company profile
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5 roles

Jesse Cervini work experience

A career timeline built from the work history available for this profile.

Noc Voice Lead

Current
Firstlight Fiber

Rochester, Ny

Queue Balancing, Voice queue review, dispatch approval, training management, technical assistance, and internal NOC voice support.

Dec 2022 - Present

Trouble Resolution Specialist 2

Windstream Enterprise

Rochester, New York Area

• Create, process and complete business customer tickets for POTS,DSL, and T1 issues.• Taking overflow calls from other tiers of assistants. • Working with field techs for remote cooperative testing to resolve issues in the field.• Extensive knowledge of 5ESS and Meta phone switch. Working knowledge of DMS Switches.• Training of new employees according to company protocol, call flow, and the technical aspects of their job.• Assisting in the training of new products with employees with the outcome of customer satisfaction. • Handle escalation calls and resolve troubles that business customers are experiencing.

Jul 2012 - Jul 2018

Technical Support Specialist

Sutherland Global Services

Rochester,Ny

• Assist people globally with internet, computer hardware/software assistance, and troubleshooting issues.• Assess customer issue; evaluate the situation with the goal of “first call” resolution.• Assist customers with online connections though computers and gaming consoles (Nintendo Wii, Playstation 3, Xbox 360), website membership management, and console/game errors.

Jan 2011 - Jun 2012

Evening Team Leader

Millennium Games And The Cyberstorm Lounge

Rochester, New York Area

• All aspects of customer service, including stocking inventory and running the cash register.• Assisted in the training of new employees.• Responsible for opening and closing procedures and schedule changes.

Mar 2006 - Jan 2011
Team & coworkers

Colleagues at FirstLight Fiber

Other employees you can reach at firstlight.net. View company contacts for 389 employees →

WJ William Jolly William Jolly Colleague at Firstlight FiberSeneca County, New York, United States View → JS Jarrod Smith Jarrod Smith Colleague at Firstlight FiberGreater Boston, United States View → DC Daniel C. Daniel C. Colleague at Firstlight FiberBurlington, Vermont, United States View → TB Tyler Baker Tyler Baker Colleague at Firstlight FiberHenrietta, New York, United States View → DW Daniel Wheatley Daniel Wheatley Colleague at Firstlight FiberAlfred, New York, United States View → DB Douglas Brown Douglas Brown Colleague at Firstlight FiberShelburne, Vermont, United States View → KR Kelly Roberts Kelly Roberts Colleague at Firstlight FiberUnited States View → JW Janet Winn Janet Winn Colleague at Firstlight FiberRochester, New York Metropolitan Area, United States View → KC Kirsten Cruz Kirsten Cruz Colleague at Firstlight FiberAlbany, New York, United States View → JW Jeannette Weiner Jeannette Weiner Colleague at Firstlight FiberTroy, New York, United States View →
2 education records

Jesse Cervini education

FAQ

Frequently asked questions about Jesse Cervini

Quick answers generated from the profile data available on this page.

What company does Jesse Cervini work for?

Jesse Cervini works for FirstLight Fiber.

What is Jesse Cervini's role at FirstLight Fiber?

Jesse Cervini is listed as NOC Voice Lead at FirstLight Fiber.

What is Jesse Cervini's email address?

AeroLeads has found 1 work email signal at @firstlight.net for Jesse Cervini at FirstLight Fiber.

Where is Jesse Cervini based?

Jesse Cervini is based in Rochester, New York, United States while working with FirstLight Fiber.

What companies has Jesse Cervini worked for?

Jesse Cervini has worked for Firstlight Fiber, Windstream Enterprise, Sutherland Global Services, and Millennium Games And The Cyberstorm Lounge.

Who are Jesse Cervini's colleagues at FirstLight Fiber?

Jesse Cervini's colleagues at FirstLight Fiber include William Jolly, Jarrod Smith, Daniel C., Tyler Baker, and Daniel Wheatley.

How can I contact Jesse Cervini?

You can use AeroLeads to view verified contact signals for Jesse Cervini at FirstLight Fiber, including work email, phone, and LinkedIn data when available.

What schools did Jesse Cervini attend?

Jesse Cervini holds Bachelor Of Science (Bs), History from State University Of New York College At Brockport.

What skills is Jesse Cervini known for?

Jesse Cervini is listed with skills including Internet, Customer Service, Customer Support, Communication Skills, Technical Support, Internet Troubleshooting, Customer Satisfaction, and Gaming Industry.

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