Responsible for overseeing and managing all aspects of banquet operations within the event venue. Ensuring that events such as weddings, conferences, corporate meetings, and other large gatherings run smoothly and efficiently. I play a key role in the successful execution of events, requiring strong organizational, leadership, and customer service skills. I am detail-oriented, adaptable, and capable of managing multiple tasks and teams simultaneously. Staff Management: Ensure that all team members are well-prepared and understand their roles and responsibilities during events.Logistics and Setup: Overseeing the setup and teardown of events. Ensure that the event space is properly prepared and meets the standards required for the event.Budget Management: Managing the budget for banquet operations, including labor costs. Work to maximize profitability while maintaining high standards of service and quality.Quality Control: Ensuring that food and beverage service meets the highest standards working with the culinary team and ensuring that service is timelyCustomer Service: Acting as the primary point of contact for clients during events, addressing any issues or concerns that arise, and ensuring that clients and guests are satisfied with the service provided.Safety and Compliance: Ensuring that all events comply with health and safety regulations, including fire codes, and occupancy limits. Sales and Marketing: In some cases, I may be involved in promoting the banquet facilities to potential clients, conducting site visits, and working with the sales team to secure new business.Post-Event Evaluation: Conducting post-event evaluations with clients to gather feedback and identify areas for improvement. This helps in refining processes and enhancing future events.Problem Solving: Quickly addressing any issues or problems that arise during events, such as last-minute changes, equipment failures, or staffing challenges, to ensure the event runs smoothly.

 Responsible for managing all operational aspects of the Delta Sky Club, ensuring smooth service delivery, maintaining high standards of quality, and leading a team of dedicated staff members. Lead a diverse team of service staff, fostering a culture of collaboration, professionalism, and excellence. Develop and implement efficient operational processes that maximize resource utilization, streamline workflows, and minimize service disruptions. Personally engage with guests to understand their needs, gather feedback, and cultivate strong relationships to enhance loyalty and satisfaction. Regularly assess service standards, cleanliness, and overall ambiance of the Club to ensure a premium environment. Oversee inventory control, including stock levels, procurement, and proper storage of supplies, beverages, and amenities. Work closely with the management team to establish and adhere to budgetary guidelines, controlling costs without compromising on service quality. Maintain readiness to address unforeseen situations, implementing crisis management protocols and ensuring guest safety. Maintain safety compliance by OSHA regulations on property

 Oversaw daily bar operations, including preparation of complex cocktails, ensuring prompt and courteous service to guests. Managed bar inventory, reducing wastage by implementing effective inventory control practices. Collaborated with management to create seasonal drink menus, contributing to increased customer engagement and revenue. Maintained a clean and organized bar area, adhering to hygiene and safety regulations. Utilized strong product knowledge to make personalized recommendations to customers, resulting in positive feedback and repeat business. Conducted regular quality checks on beverages to maintain consistency in taste and presentation. Handled cash transactions accurately and efficiently, settling accounts at the end of each shift. Prepared and served a wide variety of cocktails and drinks to patrons, consistently achieving high customer satisfaction scores. Assisted in developing new drink recipes, contributing to the establishment's reputation for creative and unique beverages. Collaborated with servers and kitchen staff to ensure smooth communication and efficient service. Managed the bar area's cleanliness, restocked supplies, and organized bar tools and equipment. Processed customer orders through the POS system, handling cash and credit transactions accurately.