Thinh Le Cong Email & Phone Number

In my role, I focus on developing data flows and creating intuitive visualizations to guide decision-making. I deliver actionable insights to Product Owners and Business Management, aiding in strategic planning and operational improvements. Additionally, I present data-related products to clients, showcasing the value and insights derived from our data. A critical part of my job is ensuring the accuracy and smooth operation of our data flows, maintaining the integrity of the information we rely on for business success.

Bangkok City, Thailand

In my role as a team leader, I focus on strategizing and guiding our team towards achieving our goals and exceeding targets. I am committed to upskilling and empowering team members, encouraging them to extend beyond their usual roles and responsibilities. By providing detailed guidance and support, I enable our team to navigate complex data challenges effectively. Through thoughtful feedback and tailored individual development plans (IDP), I also facilitate the career growth of each team member, ensuring our collective expertise remains sharp and relevant.My responsibilities also encompass resource allocation to enhance team capacity and foster collaborations across various departments—Commercial, Marketing, Customer Support, Operations, and Product Development—ensuring a unified approach to achieving business objectives. Additionally, my role in interviewing and hiring new team members is pivotal, ensuring we onboard individuals who not only bring essential skills but also align with our dynamic culture and vision, further propelling us towards innovation and excellence.

Bangkok, Bangkok, Thailand

My role revolves around defining key data metrics tailored to our business needs, ensuring a laser-focused approach to data analysis and interpretation. By employing a range of methods, both manual and automated, I deliver bespoke data solutions that drive decision-making and strategic planning. My expertise extends to crafting insightful data visualizations across various platforms, including Excel, Google Slides, Google Data Studio, Metabase, and Tableau, making complex data accessible and understandable for all stakeholders.Additionally, I take pride in developing datamarts that significantly enhance data efficiency and accessibility, streamlining our data processes. A crucial aspect of my job is managing stakeholders' expectations, guiding them towards asking the right questions and maintaining a steadfast focus on what truly matters for the business. By providing this guidance, I help align our data initiatives closely with overarching business objectives, ensuring every decision is informed by accurate, relevant data insights.

Bangkok City, Thailand

As a Talent Management Analyst, I ensure our employee database is accurate for precise internal reporting and insightful dashboards. This involves synchronizing data across various systems and liaising with teams like Recruitment, Workday, Onboarding, and Operations. My data-driven insights assist management in making informed decisions affecting Training and Development and Employee Satisfaction/Relations.I also streamline other teams' processes by automating reports and dashboards using Excel Power Pivot, and building dashboards on Tableau and Metabase, enhancing operational efficiency and reducing manual tasks.In my role as Project Coordinator, I connect people with the right resources and experts, ensuring effective collaboration and project success. My work supports the organization's talent management strategies, driving data-informed decisions to optimize our workforce's effectiveness and satisfaction.

Bangkok Metropolitan Area, Thailand

My role is integral to supporting the central security team in maintaining a secure office environment. I am dedicated to ensuring that all employees adhere to established security measures, thereby safeguarding our company against potential risks and incidents. My responsibilities encompass a broad range of activities aimed at bolstering security awareness among the staff.A key part of my job involves conducting live and refresher training sessions focused on security awareness. These sessions are designed to educate employees about the importance of security protocols and encourage their vigilant adherence in the workplace. Additionally, I actively participate in and organize security campaigns and activities across local offices. These initiatives serve as regular reminders to employees about the critical role they play in maintaining a secure office environment.I also maintain a vigilant watch for any security incidents that might pose a risk to the company. By promptly reporting these incidents, I enable the company to accurately assess the level of security awareness at local offices. This assessment is crucial for identifying areas where further refresher training or security activities may be necessary to enhance our overall security posture. My commitment to these duties ensures that our office remains a secure place for everyone, contributing to the safety and well-being of our employees and the protection of company assets.

Bangkok Metropolitan Area, Thailand

my focus is on enhancing the efficiency of the Learning & Development (L&D) team by reducing manual workload through technological solutions. I achieve this by creating automated reports and dashboards that track critical metrics such as trainer productivity, daily training hours, and comparisons of actual versus scheduled training hours. These tools not only streamline our processes but also provide immediate insights into our training operations, allowing for quick adjustments and improvements.Moreover, I delve into the analysis of training data to evaluate its impact on the business, examining metrics like the percentage of actual versus scheduled training hours and trainer occupancy rates. This analytical approach enables us to identify trends, assess the effectiveness of our training programs, and make data-driven decisions that enhance the overall training strategy, ensuring our initiatives directly contribute to achieving the organization's goals.

Bangkok Metropolitan Area, Thailand

As a Training Specialist, my primary goal is to empower the Operations team with the skills and knowledge necessary for delivering exceptional customer experiences. This involves conducting a thorough training needs analysis, leveraging historical data to identify specific areas where training can enhance performance and customer satisfaction. I'm responsible for designing and delivering a comprehensive training program that includes new hire training, soft skills development, and refresher courses, ensuring our team is well-equipped to meet the evolving needs of our customers.To gauge the effectiveness of our training efforts, I employ a multi-level evaluation strategy, measuring the impact of training through participant surveys, assessments, observed behavior changes, and ultimately, its effect on business outcomes. This holistic approach allows us to fine-tune our training programs continuously for maximum impact. Additionally, I'm committed to maintaining up-to-date training documentation and actively seek feedback to improve our standard operating procedures (SOPs), ensuring our training initiatives are aligned with best practices and organizational objectives.

Bangkok Metropolitan Area, Thailand

In my role, I'm deeply involved in both practicing and facilitating training events, a process that spans from collecting raw data and preparing materials to conducting workshops and providing real-time assistance to agents. This comprehensive approach ensures a seamless learning experience, with post-training activities further cementing the knowledge gained. My responsibilities also include bridging the gap between Operations and Learning & Development (L&D), ensuring that training initiatives are closely aligned with operational goals and strategies.

Bangkok Metropolitan Area, Thailand

Deliver customer support satisfaction.Dedicated team member: handling complicated tasks which support the whole team to deliver faster and more effective results.Buddy task: help the newbies in their first 3 months to have a better understanding of the job, Vietnam market characteristics and team culture.Event coordinator: support team-management in organizing social events such as: team dinner, team outing, CSR project,... and collecting surveys.

Vietnam

Free-lance translator/editor English-movie subtitle for 2 years till Oct 2012 which provides me lots of experiences in translating in both English and Vietnamese, I also was a team leader responsible for organizing staff and dividing tasks during my work time under high pressure and closed deadline.

Assist Western teachers to provide a high quality of learning for young children (kindergarten) using EYFS curriculum.

Sale furniture and decoration.