I’m responsible for rebuilding, maintaining and troubleshooting problems with semiconductor manufacturing machinery in Crystal Growth including all related, vacuum, cryogenic, electrical, computer/network, PLC and water systems.  Troubleshooting and repairing high-vacuum cryogenics systems. Electrical troubleshooting of all affected systems. Use of basic hand tools as well as advanced diagnostic equipment is a daily task. Required to follow a complex set of written procedures in the performance of my duties. Dismantle, adjust, repair, and assemble equipment according to layout plans, blueprints, operating or repair manuals, rough sketches or drawings. Provide flexibility for 7x24 technical support for critical ongoing projects, installations, and repairs.

I was responsible for new installation and integration of CCTV (Closed Circuit Television), alarm and access control systems from various manufacturers including S2 Security, Alarm.com, Hikvision, Dahua, Honeywell/Ademco, DSC and more in various residential and commercial settings. Also performed on-site service calls for a variety of customer issues and worked in an on call rotation for techs on standby. Maintained record of hours worked and interacted with a ticketing system for tracking tasks and work performed as well as maintaining installation and repair checklists on each client ticket. I drove to customer sites and managed my vehicle, ladders, hand and power tools, and more. Maintained stock of consumable goods for use at job sites.

I provided product repair and technical support to customers utilizing a broad portfolio of cloud-based voice and communications services. The primary technical responsibilities included troubleshooting portal configuration and equipment configuration issues, connectivity problems between Windstream-managed phones and 3rd party on-prem equipment, and the cloud platform.  I was also responsible for troubleshooting facilities, data and voice services, Windstream WANs, and providing intermediate support and diagnostics of customer LANs. I worked extensively with vendors, internal engineering teams, and Windstream personnel in the field and customer locations to correct issues from the Windstream core/edge/voice-switch network to the customers’ premise equipment.

In this role, I served as a front line support tech in a call center for enterprise and business customers with repair issues. Working on layer 1 and above issues for the customer base that cannot be resolved using basic troubleshooting steps on transports including DS0/DS1/DS3, EoC/EoDS1, Fiber, and Fixed Wireless on VoIP, TDM, POTS, data including internet, and MPLS and managed services. A wide variety of tools and equipment are utilized including Centest, REACT, DMS100, LCS, 5ESS. I worked with other departments to improve software and systems based on customer issues and feedback. Maintained good customer relations by assisting representatives and customers dealing with repeat issues and offering guidance and correcting root causes.

Worked on OnForce platform for repair and upgrade of Data services and related circuitry/wiring, telephones and related circuitry/wiring, Alarm Systems, POS Systems, CCTV Systems, Servers, Printers, workstations and medical touch screen computers. Dealt with repair and upgrade of Windows and Linux based systems.