Jesse Flanagan Email & Phone Number

Richfield, Ohio, United States

Cleveland, Ohio, United States

• In a customer-centric and product-focused organization, utilized technical expertise and extensive practical experience to disposition complex technical concerns resulting in maximum efficiency.• Owned the plan build engineering, data management, setup, and support for new and renewing clients. • Partnered collaboratively with Product to design, develop and deliver new offerings.• Served as a mentor and trainer to colleagues throughout the Operations Department.• Facilitate/Participate in stakeholder meetings to evaluate client needs and create a plan to meet requests.• Resolved escalated program design and configuration concerns with internal business partners.

Cleveland, Ohio, United States

• Audited plans and data files to ensure accuracy before releasing results to participants/employers. • Imported/exported/manipulated/customized data reporting of confidential PHI/PII data for 100+ clients.• Used SQL to query internal database for the purposes of auditing and resolving client issues.• Communicated directly with clients to explain complicated data processes in layman’s terms.• Led various projects within the Data Management team to develop best practices and internal guides.• Performed root cause analysis to eliminate data exceptions.

Cleveland, Ohio, United States

• Offered world-class customer service with compassion, patience, and clarity.• Performed needed administrative tasks to support the responsibilities of the Call Center.• Educated on the diverse wellness programs and related parameters across a wide range of clients.• Understood and retained all HIPAA and other related privacy and security requirements.

Cleveland, Ohio, United States

• Issued vehicle and driver’s license permits to qualified applicants based on licensing regulations.• Advised the public and provided direction regarding changing State policies and procedures. • Obtained the necessary documentation/information for processing and collecting fees.• Trained and coached new employees to ensure that State directives were met.

Cleveland, Ohio, United States

• Coordinated marketing/promotional events (i.e. Major/Minor League Baseball, The Ohio State Fair).• Composed and edited articles for the Ohio Lottery Retailer publication.• Actively participated in the development of marketing campaigns from the pitch, commercial shoot, material editing to final product launch.• Provided Subject Matter Expertise for consortium or highly custom client implementations.

Westlake, Ohio, United States

• Executed the analysis of computer software for functionality and compatible interdependencies.• Explored every phase/feature of the software solution for issues prior to product launch.• Clearly communicated (written and verbal) the identification and reporting of software viruses.• Purged large databases containing outdated records.

Bachelor Of Arts (B.A.), Communication, General

Bachelor Of Arts (B.A.), Communication, General