· Proactively monitored datacenters and the SPS Production Issues database to resolve issues in a timely manner while demonstrating concern for customer satisfaction. · Participated in an on-call rotation which provided coverage and escalation point for issues outside of normal business hours, as well as monitoring system performance. · Successfully performed multiple VAN migrations for retailers and trading partners. · Acted as an escalation point for resources responsible for setting up new customers, and effectively communicated with internal groups about issues that affect production data flow or Service Level Goals and Sevice Level Agreements.

· Successfully migrated vendors acquired from Owens Direct to SPS WebForms. · Established strong analytical skills and knowledge of EDI data routing. · Acquired essential troubleshooting skills needed to resolve escalations.