Provided Help Desk-based support in a fast-paced office and laboratory environment to ensure continuity of computer systems.Maintained 100+ Windows computers and peripherals, including configuration, upgrading, and troubleshooting.Managed Active Directory and Office 365 user accounts, including new account creation, user-role management, and account disabling.Administered client/server and standalone data acquisition systems in a chemistry lab environment, verifying data integrity and 21 CFR, Part 11 Compliance.Assisted in qualifying and rolling-out an in-house developed Supervisory Control and Data Acquisition software, including testing of software, executing qualification protocol, writing end-user operating procedure, and training end-users.Collaborated with colleagues to setup company-wide meetings for 70+ attendees, including setting up audiovisual equipment, seating, and live-video conferencing via Microsoft Teams.