Jesse Ochoa Email and Phone Number
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With over three years of experience in customer support, I am proficient in providing exceptional customer service and technical guidance to clients with diverse political backgrounds and needs. As a Customer Support Advisor at Quorum, I leverage my expertise in our product as well as Zendesk, Atlassian Suite, and other data tools to help clients map, track, and report on their policy landscape.
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Customer Support AdvisorQuorum Apr 2023 - PresentWashington, District Of Columbia, United States• Provides exceptional customer service exceeding target metrics to clients with diverse political backgrounds and needs• Successfully navigates clients through software and technical issues, and provides guidance on best practices to ensure clients achieve their goals• Collaborated with teams across engineering to sales to ensure prompt resolution of customer inquiries and feedback, resulting in a year-to-date 98% customer satisfaction score• Acted as a product expert, continuously learning about new features and updates to provide clients with the highest level of support -
Customer Support AssociateQuorum Feb 2022 - Apr 2023Washington, District Of Columbia, United States
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Gso Sox Quality Control And Uat TesterCognizant Jan 2021 - Oct 2021Reno, Nevada, United States▪ Point person for Cognizant’s business process outsourcing role during Microsoft Federal User Acceptance Testing projects which involved executing test scripts as project manager under guidance of the engineering team; specifically scripts validating information flow and access across multiple organizations involved in the Microsoft Federal project.▪ Manage 10-25 new cases per day using the MS Dynamics Customer Services module starting with creation of a case per each customer requirements and ending with final audit and closing email containing detailed report of all actions taken sent to customer.▪ Investigate complex case requests using a combination of data management tools such as SAP S/4HANA and MS enterprise relationship management modules to collate and verify the accuracy of information provided by customer against raw data and historical precedents. ▪ Attend weekly MS Teams meetings▪ Work from home -
Gso Process ExecutiveCognizant Oct 2020 - Jan 2021Reno, Nevada, United States▪ Case management of Microsoft Federal engagements; including auditing project expenses and communicating with customers to validate sensitive information.▪ Responsible for executing high level changes to ongoing project structures, expenses, and personnel in SAP S/4 HANA.▪ Create, and maintain a database in MS SharePoint containing all pertinent files relating to every engagement which must be accessible to Cognizant and Microsoft stakeholders.▪ Work from home
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External Consultant Management AssociateInfosys Mar 2019 - Oct 2020Reno, Nevada▪ Subject Matter Expert for the use of Workforce and External Consultant Management Software used in operations and personnel metric reporting.▪ Responsible for the purchasing, output reporting, and invoicing of more than 100 subcontractors using enterprise resource planning software including SAP Ariba for vendor management and supply chain management modules in Microsoft Dynamics▪ Create and maintain a MS Sharepoint database for reporting and record keeping in a variety of areas including operational expenses, purchase orders, and bill of materials needed as documentation for invoicing.▪ Prepare and conduct training for managers on the implementation of Aspect Workforce Optimization software including diagrams, hands-on activities, and project schedulers detailing relationship between WFO adherence and daily business operations -
Sales AssociateExpress Oct 2018 - Feb 2019Reno, Nevada Area● Balance direct customer service alongside inventory management and upkeep● Operate and troubleshoot point of sale software to efficiently meet customer needs● Manage backstock inventory in order to fulfill ship from store and online orders -
Production OperatorPanasonic Usa Jun 2017 - Sep 2017Sparks, Nv Usa● Identify potential issues and performed maintenance on large battery winding machines● Use of programmable logic controllers to repair/troubleshoot issues on assembly line● Keep written documentation of all repairs made and downtime● Perform daily measurements of produced parts using microscopes and micrometers -
Student Action Electoral FellowshipPeople'S Action Institute Jul 2016 - Dec 2016Chicago, Il Usa● Recruited a team of volunteers in canvassing, voter registration, and phone banking● Served as a board member of Student Action working with 18 universities to strategize voter outreach● Compiled electoral databases utilizing Voter Action Network software -
Emergency Medical TechnicianMedicwest Ambulance Mar 2012 - May 2013Las Vegas, Nevada Usa● Responded to 911 emergencies as primary care provider in pre-hospital settings● Created documentation of care provided to protect both patient and employer ● Managed logistics and inventory of all medical equipment ● Operated ambulance in efficient and safe manner while responding to and from emergency scenarios
Jesse Ochoa Skills
Jesse Ochoa Education Details
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Mechanical Engineering -
Associate Of Arts - Aa -
Emergency Medical Technology/Technician (Emt Intermediate)
Frequently Asked Questions about Jesse Ochoa
What company does Jesse Ochoa work for?
Jesse Ochoa works for Quorum
What is Jesse Ochoa's role at the current company?
Jesse Ochoa's current role is Customer Support Advisor @ Quorum.
What is Jesse Ochoa's email address?
Jesse Ochoa's email address is je****@****ant.com
What is Jesse Ochoa's direct phone number?
Jesse Ochoa's direct phone number is +170281*****
What schools did Jesse Ochoa attend?
Jesse Ochoa attended University Of Nevada, Reno, College Of Southern Nevada, College Of Southern Nevada.
What skills is Jesse Ochoa known for?
Jesse Ochoa has skills like Sap Ariba, Auditing, Six Sigma, R, Lean Manufacturing, Salesforce.com, Sap Gui For Html, Business Process Outsourcing, Microsoft Flow, Enterprise Resource Planning, Office 365, Microsoft Azure.
Who are Jesse Ochoa's colleagues?
Jesse Ochoa's colleagues are Victor C., Iulian Vrînceanu, Benjamin Lewis, Judy Plummer, Nicki Martin, Steve Lebowitz, Beth Stagg.
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Jesse Ochoa
Operations Management | Project Management | Leadership Development | Human Resources | EducationNashville, Tn2vanderbilt.edu, vanderbilt.edu -
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Jesse Ochoa
Laredo, Tx -
4viejas.com, cc-sd.edu, macys.com, abacusnext.com -
Jesse Ochoa
Phoenix, Az
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