Jesse Ochoa's Location
San Diego, California, United States, United States
Jesse Ochoa's Contact Details
Jesse Ochoa work email
- Valid
- Valid
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Jesse Ochoa personal email
n/a
About Jesse Ochoa
Jesse Ochoa is a Network Operations Center Engineer Tier 2 at AbacusNext. He is proficient in English.
Jesse Ochoa's Current Company Details
Network Operations Center Engineer Tier 2 at AbacusNext
Jesse Ochoa Work Experience Details
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Network Operations Center Engineer Tier 2Abacusnext Jun 2020 - Jul 2021San Diego, California, United States• Receive tickets from the NOC Tier I teams, other Tier II groups, and/or ticketing system and drive restoration• Provide second tier, high-level technical support to field operations personnel through a working knowledge and broad background in core technologies• Manage internal phone queues to assist with live troubleshooting in accordance with defined service level agreements• Track, redirect, and escalate the workflow of incidents to subsequent support levels as needed to restore/repair incidents• Provide advanced education services to clients as needed• Meet assigned goals for calls answered, call length, call quality, resolution time, service level agreements, and utilization• Identify escalations and involve management as needed• Maintain communication between different technical departments and clients on open service tickets; document communications in ticketing system• Maintain tickets by assigned status; updates/follow-up within specified SLA urgency• Develop an on-going customer relationship, resulting in future loyalty• Resolve incidents within defined time period, and escalate unresolved incidents to appropriate fix agents• Motivate and inspire other employees to follow up and complete cases, services calls, outbound calls, and the tracking of open issues -
Client Service Technical Support Engineer Tier 1Abacusnext Nov 2019 - Jun 2020Greater San Diego Area• Provide client support and technical issue resolution via ticketing system, e-mail, and phone for the Virtual Server Environment.• Follow standard ADS Support procedures; accurately log tickets using approved tracking software and methods.• Communicate regularly with other team members about technology issues affecting systems operations and client workflow/production.• Configuration and troubleshooting of client’s equipment to connect via Internet/Remote Services• Configure and troubleshoot hosted applications• Provide training to clients in the use of system and applications and best practice workflows.• Provide creation of new accounts using provided software tools
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Associate Computer EngineerViejas Casino & Resort Dec 2017 - Jun 2020Alpine, California• Troubleshoot and solves problems relating to system hardware, operating system and end-user issues on a wide variety of specialized systems.• Perform software troubleshooting, configuration and installation for end-user applications.• Resolve most Windows administrative tasks, including, but not limited to, the following functions: user creation/deletion, printer and printer queue creation/deletion, and workstations addition/deletion.• Deploy all computer related hardware/software for all upcoming events.• Instruct end-users in use of IT equipment, and software.• Document all activities in an issue tracking system and keeps issues current until they are closed. -
Casino Service RepresentativeViejas Enterprises Mar 2014 - Dec 2017Alpine, Ca•Works closely with supervisor/manager to meet the needs of internal and external guests.•Assists with training team members on departmental policies and procedures and documents the training•Proactively seek guest interaction and provide personalized attention with a variety of services the casino has to offer•Stay abreast and knowledgeable of all slot machines games•Identify and actively solicit club member enrollment•Utilize sales techniques and tactics to promote club program and benefits•Maintain a currency bank and provide change assistance to guests
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Tier 1 Cloud Support EngineerAbacusnext Aug 2017 - Dec 2018Greater San Diego Area• Respond to clients with technical issues via phone and email, assisting clients remotely from main office location.• Troubleshoot within Office 365, Quickbooks, Lacerte, and other 3rd party software. • Install/Update 3rd party software.• Monitor the health and status of Cloud servers through the use of monitoring utilities. Create necessary reports to send to clients and internal employees. Troubleshoot if necessary.• Accurately log tickets using NetSuite tracking software and follow standard support procedures.• Assist other departments in troubleshooting customer related issues through ticketing.
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It SpecialistCalifornia College San Diego Mar 2016 - Jul 2017Greater San Diego Area• Provide technical support to students and staff via telephone, email, and through tickets• Analyze and troubleshoot software and hardware issues• Ensure accurate and precise data entry of all service desk contact into tracking system•Escalate and/or refer any requests for assistance that require action or expertise outside of thescope of the Service Desk•Provide assistance to and report to any other requests made by the IT Support Manager -
SalesMacys Sep 2005 - Dec 2014Chula Vista, Ca
Jesse Ochoa Skills
Computer Hardware
Networking
Cisco Routers
Jesse Ochoa Education Details
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3.88 Gpa
Frequently Asked Questions about Jesse Ochoa
What is Jesse Ochoa's role at the current company?
Jesse Ochoa's current role is Network Operations Center Engineer Tier 2 at AbacusNext.
What is Jesse Ochoa's email address?
Jesse Ochoa's email address is jo****@****jas.com
What schools did Jesse Ochoa attend?
Jesse Ochoa attended California College San Diego.
What skills is Jesse Ochoa known for?
Jesse Ochoa has skills like Computer Hardware, Networking, Cisco Routers.
Not the Jesse Ochoa you were looking for?
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Jesse Ochoa
Operations Management | Project Management | Leadership Development | Human Resources | EducationNashville, Tn2vanderbilt.edu, vanderbilt.edu -
2cognizant.com, infosys.com1 +170281XXXXX
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1americancareercollege.edu
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