Jesse Lamb Email & Phone Number

Chestertown, Md, Us

United States

United States

Easton, Maryland, United States

Chestertown, Md

• Responsible for all campus network and telecom infrastructure consisting of over 100virtual servers, 240 network switches and 600+ wireless access points.• Manage and administer numerous infrastructure applications and services, including:Office 365, VMware, user provisioning software, VPN, and numerous 3rd party SaaSsolutions.• Created and maintained documentation as it relates to system configuration, processesand service records.• Assisted with the design, implementation, and integration of network systems andservices.• Primary after hours contact for all major network and system outages. Utilized variousnetwork monitoring solutions to resolve issues, often before being reported orescalated.• Scheduled and performed updates on critical network devices, servers, andapplications on an ongoing basis in a manner to minimize downtime.• Responsible for top tier service request resolutions. Resolved service requests thatcould not be handled by Tier 1 and 2 support.• Engineered, installed, configured, and maintained 60+ Windows servers for faculty,staff, and vendors, to run numerous services and applications.• Migrated numerous physical servers to a virtual environment in order to save on costs,space, cooling, and power.• Managed EMC Unity and VNX Storage systems for use with our virtual environmentthrough an ISCSI network.

Chestertown, Md

• Maintained PBX equipment, implemented a replacement voicemail system and started the migration from analog/digital phones to VoIP.

Chestertown, Md

• Support the installation and repair of computer systems, as well as instructional and multimedia services at Washington College. • Provide training and logistical support, serve as a general resource for college faculty, staff, and students utilizing the campus network and related information, computing and multimedia systems. • Provide setup and delivery of equipment requests by faculty, staff, and students for offices or classroom events. • Provide the equipment and setups for College events, which normally occur on evenings or weekends.• Provide service and support to all multimedia services. • Help maintain the up-to-date inventory of all college owned computers, printer and audio/visual equipment, insuring that all equipment is marked or tagged as property of Washington College. • Work with the summer conference staff to provide audio/visual and computer support for summer conferences.

• Supported and Maintained 3300 end-users and their equipment remotely. • Ensured downtime was kept at absolute minimum and avoided if possible. Maintained user accounts utilizing MS Active Directory. • Maintained Configuration of Exchange email accounts.• Resolved network profile conflicts and printer errors using Microsoft Terminal Services for end-users working with WYSE Winterm’s logged into Terminal Servers running Windows Server 2003. • Performed network printer maintenance including HP Printer maintenance kits, Dell printer replacements and general service calls. • Remotely managed PC’s via Symantec PCanyware, Microsoft RDP and UltraVNC performing system maintenance, updates and virus removal.

• Promoted from Sales Associate to Sales Manager. • Performed a variety of duties including sales, staffing, scheduling, order entry.• Customer service duties included processing refunds and ordering exchanges.• Ensured total customer satisfaction• As 1 of 8 hand selected Nationwide Customer Service Representatives, duties included data entry, payment of service technicians, ordering components to complete repairs and review possible exchanges

• Contract employee providing technical support for various companies• Responsibilities varied by contract. • Wal-Mart contract involved replacing faulty Point of Sale terminal motherboards and reconfiguration. • CarMax contract included installing new PC systems and downloading OS image files from remote servers ensuring proper installation for each department.

• Maintained the operation of computer systems and networks for eight schools.• Handled the removal of computer viruses. • Updated and installed hardware and software.• Handled PC troubleshooting and repair on systems running Windows 98, 2000 and XP Professional.