Jesse Lamb Email & Phone Number

Chestertown, MD, US

United States

United States

Easton, Maryland, United States

Chestertown, MD

• Responsible for all campus network and telecom infrastructure consisting of over 100virtual servers, 240 network switches and 600+ wireless access points.
• Manage and administer numerous infrastructure applications and services, including:Office 365, VMware, user provisioning software, VPN, and numerous 3rd party SaaSsolutions.
• Created and maintained documentation as it relates to system configuration, processesand service records.
• Assisted with the design, implementation, and integration of network systems andservices.
• Primary after hours contact for all major network and system outages. Utilized variousnetwork monitoring solutions to resolve issues, often before being reported orescalated.
• Scheduled and performed updates on critical network devices, servers, andapplications on an ongoing basis in a manner to minimize downtime.

Chestertown, MD

• Maintained PBX equipment, implemented a replacement voicemail system and started the migration from analog/digital phones to VoIP.

Chestertown, MD

• Support the installation and repair of computer systems, as well as instructional and multimedia services at Washington College.
• Provide training and logistical support, serve as a general resource for college faculty, staff, and students utilizing the campus network and related information, computing and multimedia systems.
• Provide setup and delivery of equipment requests by faculty, staff, and students for offices or classroom events.
• Provide the equipment and setups for College events, which normally occur on evenings or weekends.
• Provide service and support to all multimedia services.
• Help maintain the up-to-date inventory of all college owned computers, printer and audio/visual equipment, insuring that all equipment is marked or tagged as property of Washington College.

• Supported and Maintained 3300 end-users and their equipment remotely.
• Ensured downtime was kept at absolute minimum and avoided if possible. Maintained user accounts utilizing MS Active Directory.
• Maintained Configuration of Exchange email accounts.
• Resolved network profile conflicts and printer errors using Microsoft Terminal Services for end-users working with WYSE Winterm’s logged into Terminal Servers running Windows Server 2003.
• Performed network printer maintenance including HP Printer maintenance kits, Dell printer replacements and general service calls.
• Remotely managed PC’s via Symantec PCanyware, Microsoft RDP and UltraVNC performing system maintenance, updates and virus removal.

• Promoted from Sales Associate to Sales Manager.
• Performed a variety of duties including sales, staffing, scheduling, order entry.
• Customer service duties included processing refunds and ordering exchanges.
• Ensured total customer satisfaction
• As 1 of 8 hand selected Nationwide Customer Service Representatives, duties included data entry, payment of service technicians, ordering components to complete repairs and review possible exchanges

• Contract employee providing technical support for various companies
• Responsibilities varied by contract.
• Wal-Mart contract involved replacing faulty Point of Sale terminal motherboards and reconfiguration.
• CarMax contract included installing new PC systems and downloading OS image files from remote servers ensuring proper installation for each department.

• Maintained the operation of computer systems and networks for eight schools.
• Handled the removal of computer viruses.
• Updated and installed hardware and software.
• Handled PC troubleshooting and repair on systems running Windows 98, 2000 and XP Professional.