James King Email & Phone Number

Durham, North Carolina, United States

SOC Team LeadLeading Analysts, improve documentation for internal processes, conduct new hire training.

Durham, North Carolina, United States

SOC Resolution Analyst for Social Security Administration

Durham, North Carolina, United States

SOC Analyst for Social Security Administration

Durham, North Carolina, United States

SOC Analyst IILead analyst for multiple clients, maintaining monthly status of relationship.SIEM content and rule tuning.Create custom searches and dashboards in SIEM platforms.Mentor new SOC members through daily hands-on training. Identify and investigate incidents concerning numerous threat vectors.Incident response in SIEM/SOAR platforms such as Exabeam, Cortex XDR and Alienvault.

Durham, Nc

SOC Analyst ILead analyst for multiple clients, maintaining monthly status of relationship.SIEM content and rule tuning.Create custom searches and dashboards in SIEM platforms.Mentor new SOC members through daily hands-on training. Identify and investigate incidents concerning numerous threat vectors.Incident response in SIEM/SOAR platforms such as Exabeam, Cortex XDR and Alienvault.

Durham, North Carolina, United States

Lead analyst for multiple clients, maintaining monthly status of relationship.SIEM content and rule tuning.Create custom searches and dashboards in SIEM platforms.Mentor new SOC members through daily hands-on training. Identify and investigate incidents concerning numerous threat vectors.Incident response in SIEM/SOAR platforms such as Exabeam, Cortex XDR and Alienvault.

Raleigh-Durham, North Carolina Area

Provide critical first level support to Providers, Nurses, Clinical Researchers and support staff while maintaining security protocols and HIPAA privacy laws working within ITIL framework.Troubleshoot and triage hardware problems to provide a quick, first call resolution, escalating to appropriate support team when necessary.Troubleshoot and triage security incident concerns customers bring to the Service Desk.Consistently exceeds performance metrics including ticket quality; first call resolution and customer satisfaction.Ensure patient care and safety.

Cary, North Carolina

Provide critical first level support to Providers, Nurses and support staff.Troubleshoot essential applications including MaestroCare, Microsoft Outlook, Airwatch mobile device management, DUO multi-factor long on, Bitlocker drive encryption.Troubleshoot and triage hardware problems to provide a quick, first call resolution, escalating to appropriate support team when necessary.

Raleigh-Durham, North Carolina Area

Developed and maintained secure, virtualization platform for a world-wide technical support team. Managed IBM BladeCenter and IBM Storewise SAN equipment. Deep experience with Linux OS template customization for large scale deployment.