In my role as Affordable Housing/HOA Compliance Manager at Mynd Management Inc. I played a pivotal role in establishing and refining an affordable housing department from the ground up. My efforts resulted in the creation of a streamlined system capable of efficiently processing applications and effectively managing residents within affordable housing programs. This involved not only staying abreast of the complex regulations associated with programs such as Section 8 but also developing internal processes to ensure compliance and resident satisfaction.As a leader, I managed a dedicated team of Section 8 specialists, overseeing their day-to-day activities and fostering an environment of collaboration and excellence. Together we successfully managed a portfolio of well over 200 homes participating in the Section 8 program, ensuring seamless communication and coordination between property owners, residents, and relevant authorities.In my dual capacity as the HOA Compliance Manager during the same tenure, I assisted in creating SOPs and SLAs for the HOA department. This involved a meticulous approach to detail and a commitment to fostering a culture of compliance and excellence while maintaining owner and resident satisfaction.Leading a team of Compliance Specialists, I ensured the strict adherence of residents to HOA bylaws, providing clarity on expectations and swiftly addressing any compliance issues.Overall, my tenure at Mynd Management Inc. exemplifies my ability to not only develop and manage specialized departments but also to lead teams towards achieving operational excellence, compliance, and customer satisfaction.

Bank of America Merchant Services. – Small Business Consultant Met with small business owners to discuss merchant services and recommend business solutions Reviewed client’s current services and provide proposals on pricing as well as updated technology.Maintained constant communication between clients and referring bank partners.Updated client files using company CRM.Maintained a healthy pipeline of new business leads and high opportunity clients.Provided detailed reports and summaries to team leads, management and bank partners.

Leased from a portfolio of 1,500 Single Family Residences.Managed marketing campaigns for 80 to 100 rent ready homes.Developed mutually beneficial relationships with inside sales staff.Created referral programs for outside brokers in order to lease out active inventory.Scheduled and conducted property tours for prospective tenants.Drafted and Executed 15 to 20 residential leases monthly.Managed a pipeline of 80 to 100 leads per month.

Manage Homeownership department, which provides educational services to low and moderate income families looking to peruse homeownership. Facilitate Homebuyer Education Workshops as required by HUD. Secure grants to fund services and programs. Coordinate outreach efforts with local and national housing agencies, community leaders and residents. Submit detailed reports to Funding partners (Local municipalities, HUD, Fannie Mae)