Jesse Lopez Email & Phone Number

San Fernando, Ca, Us

Irvine, California, United States

Lead IT Systems Administration and responsible for managing IT vendor account expenses. Responsible for managing the corporation’s IT infrastructure and rolling out integrations. Administered Microsoft Azure Virtual Machines. Successfully built new Windows Server 2022 virtual machines with IIS and Microsoft SQL 2022. Successfully integrated Enterprise Applications with Single Sign On (SSO). Collaborated and maintained a healthy business relationship with the contracted MSP. Performed system account audits maintaining security a top priority. Being the sole IT member, I was able to provide expert technical support for the entire organization of 120 users. Consistently meeting the 1hr user response and 30min resolution SLAs. Overall, I managed to secure the organization from malicious threats, cleaned up the environment, stabilized the infrastructure and reduced costs.

Provide concierge-level desktop and software technical support for chief executive members, critical locations, and VIP users. Serve as a subject matter expert and top engineer on the team, handle escalated tickets, and resolve issues with a 100% customer satisfaction rating. Answer inquiries via email and phone, monitor ticketing systems, keep accurate records and documentation, and adhere to policies, procedures, SLAs. Communicate effectively with C-level executives, IT department staff, and various other key partners. Work with End Point Engineering, manage AWS Workspaces footprint, and identify areas of improvement to help reduce business costs and improve internal systems.

Calabasas, Ca.

Manage and maintain Data Center Hyper-V systems.Managed Fortinet firewallsBuilt and maintain headquarters and 30+ remote branch's network infrastructure.Active Directory, OU, User account, Security Group, GPO ManagementWAN / LAN / WLAN / DHCP / DNS Management.Work directly with vendors, integrate, and roll out new applications and services.Manage and maintain Shoretel Enterprise VoIP phone system.Site integration, coordinate and prepare for new branch openings.Establish local and full mesh network VPN connectivity between data center, headquarters, and remote branches.Deploy Shoretel VoIP phone system.Deploy Ubiquiti Wi-Fi AP devices.Provide Tier III expert level technical support and resolve any escalation IT support tickets.Provide the IT Help Desk Support Team with tools and knowledge to be as efficient as possible.Document and maintain systems information and network diagrams.Monitor systems health and network utilization and alerts.

Sherman Oaks, California

Performed onsite and in-house computer or printer/fax service maintenance and repairs.Worked with a wide range of manufacture makes and models including: HP, Toshiba, Sony, Brother, Dell, Lexmark, Okidata, and Epson.Built personal and business class Windows Desktops and Servers.Provided expert customer service technical support.