Dynamic and creative Customer Support Specialist with an understanding of digital marketing strategies and a passion for customer satisfaction. I excel at driving brand engagement and fostering meaningful connections.As a content creator, I harness my creativity and knowledge to develop compelling and visually appealing content that resonates with the target audience. I am proficient in utilizing various tools, including CapCut, Canva, and basic Photoshop, to enhance the visual appeal of the content and ensure it aligns with the brand's identity.In addition to content creation, I take charge of planning, coordinating, and styling all of our photoshoots. By combining my keen eye for aesthetics, organizational skills, and attention to detail, I curate imagery that effectively communicates the brand's message and enhances its overall presence. From concept to execution, I oversee the entire process, collaborating with photographers and models to ensure seamless and successful photoshoots.My secondary role in Customer Service encompasses a wide range of responsibilities. I take pride in my ability to provide exceptional customer support by promptly addressing inquiries, resolving issues, and effectively managing feedback. By actively listening to customer needs, I foster positive relationships and enhance the overall customer experience.With a comprehensive understanding of Shopify, I possess the technical expertise to manage various aspects of the platform. This includes creating and editing orders, implementing discounts, and overseeing the management of loyalty programs. By leveraging the capabilities of Shopify, I streamline processes and enhance operational efficiency.I am a proactive learner who stays up-to-date with industry trends and best practices. This allows me to constantly evolve my skills and adapt to the ever-changing digital landscape.If you are seeking a Social Media Manager and/or Head of Customer Service and/or Stylist I would be delighted to connect and explore potential opportunities for collaboration.
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Brand AmbassadorYupbeer Jun 2021 - PresentToronto, Ontario, Canada -
Executive ProducerDown By Two Podcast Mar 2021 - PresentToronto, Ontario, CanadaCo-Host & Executive Producer of the flagship sports podcast 'Down By Two' operated under the Crier Media network. -
Brand AmbassadorBetstamp Apr 2022 - Oct 2024Toronto, Ontario, CanadaProvide insight through analytics provided by Betstamp on betting odds and storylines in the sports world. -
Brand Marketing ManagerIndestructible Mfg Feb 2023 - Aug 2024Toronto, Ontario, Canada- Social Media - Customer Support (Customer Success & Retention)- Email Marketing- Content Marketing- Marketing Strategy- Branding- Photoshoot Direction & Organization- Photoshoot Styling -
Customer Support SpecialistIndestructible Mfg Aug 2021 - Aug 2024Toronto, Ontario, CanadaHead of Social Media - constant communication and engagement with clients and customers, reaching out to influencers for collaborations, running influencer campaigns, solving customer issues and maintaining retention and solidifying relationships. -
Warehouse TechnicianIndestructible Mfg Aug 2021 - Jun 2022Toronto, Ontario, CanadaResponsible for:- Picking, packing, and shipping orders- Warehouse and inventory management- Receiving and processing incoming product- Performing inventory audits- Organizing warehouse space and layout- Processing incoming returns and adding product back into inventory- Working with software including desktopshipper, shipstation, skuvault, shopify, and monday -
Senior ChefThe Stone Lion Mar 2019 - Aug 2021Toronto, Ontario, Canada- Direct support to the Head Chef and the General Manager/Owner- Overseeing staff on shift- Ensuring proper preparation procedures - Guaranteeing excellent service times- Trusted key holder to the establishment- Experimentation and creation of new menu items- Creation of daily & weekly specials- Head of the morning prep staff - ensuring there is the required amount of product in the building at all times- Managing inventory - Placing daily GFS and produce orders- Receiving and processing daily incoming product
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Back Of House ManagerBoston Pizza International Inc Jan 2015 - Mar 2019Toronto, Ontario, Canada- Liaison for back of house staff and upper management- Responsible for weekly inventory counts and calculations- Managed all staff tipout calculations and distribution- Placing daily inventory orders for GFS and produce companies- Weekly invoice reports and invoice processing- Leading the team through busy events at the Rogers Centre including pre/post Blue Jays games, full capacity MMA events, private events (Dragons Den afterparty, corporate functions etc.)
Jesse Mckay Education Details
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Gas Technician -
Recording Arts Technology/Technician
Frequently Asked Questions about Jesse Mckay
What company does Jesse Mckay work for?
Jesse Mckay works for Yupbeer
What is Jesse Mckay's role at the current company?
Jesse Mckay's current role is Customer Support Specialist.
What schools did Jesse Mckay attend?
Jesse Mckay attended George Brown College, Recording Arts Canada.
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Jesse Mckay 🐲
I Traded The Thrill Of The Casino Cardrooms For The Hustle Of Sales, My Journey From Poker Pro To Sales Closer. The Games Are The Same, Only The Rules Are Different.Vancouver, Bc -
Jesse Mckay
Port Coquitlam, Bc1telus.net -
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