Planning, execution, and reporting of operational-level projects according to deadlines, budgets, and management’s expectations. Overseeing the efforts of team members and field personnel as well as executing project tasks as necessary to deliver projects according to plan.

Overall planning and direction to achieve operations and financial goals, maintain strong client relationships, and supported our communities in our dynamic environment. Focused on sales, client needs, SOP creation, development of realistic and accurate forecasts, while ensuring favorable performance for branch and client budgets. Fleet management, warehouse management and administrative management were key components as well.

Managed the reconciliation of collection issues for all vendors by over-seeing Credit & Collection associates, workloads and handling problem or priority collection issues. Managed priority client needs and critical client team requests, managed to KPI’s and worked with internal and external clients to problem solve vendor concerns, operational issues, and system/training issues.

• Successfully coordinate activity between Best Vendors and our vending partners for the accurate receipt of commission payments and commission reporting by utilizing the BV Fusion Statement Generator software• Coordinate with an internal team to identify vending partners and oversee as well as oversee all software upgrades and fixes (project management)• Meet with potential vending partners to provide demonstrations and show the value of the program• Conduct WebEx seminars to market the software, train users and assist with software use and troubleshooting• Lead meetings with internal and external groups to meet Statement Generator needs and discuss strategies• Conduct vendor network surveys; quantify responses and utilize that information to identify opportunities to improve the Statement Generator program

• B2B credit and collections activities• Trend analysis for vending partners and clients• Vendor relationship building/maintenance• Identifying trends and improvements in vendor service to our clients • Improve and increase data integrity both internally and externally• Train and provide guidance to the collections team members• Handled all escalation issuesMy work with our vending partners (averaging over $16M /month in sales) led to stronger relationships with these partners and has helped to improve trust, transparency and communications.