Jesse Mohrbach Email & Phone Number

Grand Rapids, MI, US

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

• Established and maintained inventory feeds between our DMS and third-party DMS via API, FTP, and URL.
• Software troubleshooting for customers using our CRM, DMS, Inventory Systems, and Feeds.
• Analyzed data from CSV and XML files to map and import data into our systems.
• Collaborated with development through JIRA on software defects to get resolved for customers as soon as possible.
• Maintained relationships with customers and partner companies to review and improve our products.

Grand Rapids, Michigan, United States

• Managed customer helpdesk system using Zendesk for ticket tracking and Salesforce for customer tracking.
• Maintained customer support line and support chat and escalated advanced issues to higher tiers of support.
• Made basic design changes to customer websites and assigned tasks through Asana to design team when needed.

Cascade, Michigan, United States

• Maximized team performance by training new employees on proper food handling, guest expectations, and restaurant protocols.
• Worked with vendors to establish strong relationships and maintain proper inventory supplies.
• Maximized food quality by closely monitoring shipments, preparation, and food handling by team members.
• Interviewed, hired, and supervised back-of-house staff.
• Motivated kitchen staff by establishing goals to increase productivity and quality.

Jenison, Michigan, United States

• Managed and improved requirements, gaps analysis, training and development, and new program rollout.
• Directed safety operations and maintained a clean work environment to adhere to FDA and OSHA requirements.
• Implemented effective customer service surveys to encourage feedback.
• Delivered exceptional client experiences through hands-on leadership of associates and managers.

Comstock Park, Michigan, United States

• Sought out and implemented methods to improve service and team performance to boost business sustainability.
• Reconciled daily transactions, balanced cash registers, and deposited the restaurant’s earnings at the bank.
• Prepared and led training programs to teach staff food preparation, stocking, ordering, and inventory.
• Interviewed, hired, and supervised back-of-house staff.

Grand Rapids, Michigan, United States

• Worked with chefs to prepare custom menus daily by gathering customer requirements and working with the catering team to implement.
• Supervised staff preparing and serving over 150 meals per day.
• Enforced staff performance and service standards to deliver consistent and positive customer experiences.

Bellaire, Michigan, United States

• Oversaw meal preparation and monitored food handling to encourage safety.
• Collaborated with trainees to increase understanding of project management, safety and inventory waste to meet pre-established business thresholds of operation.