Jesse Norman Email & Phone Number

Brisbane, Queensland, Australia

• Monitor all aspects of workflow management including daily worklist and employee management.
• Generate connectivity with various departments to accomplish key objectives, such as upgrades to client integrations and enhanced workflow processes.
• Optimize scheduling of the Operations team to ensure sufficient work flow coverage.
• Develop and implement recruitment strategies to facilitate appropriate action to support Everlight’s long term global initiatives.
• Partner with Everlight’s Radcare department to ensure our concierge approach to on-shift management provided to radiologists exceeded expectations.
• Training of new and existing staff members through direct supervision and guest speakers that provide subject matter expertise to our leadership team.

Brisbane, Queensland, Australia

• Shift Supervisor/Team LeaderEverlight Radiology | Brisbane, QLD Australia | March 2020 – Present
• Oversaw high stress daily workflow and provided support to all Operations Coordinators and radiologists throughout the shift.
• Executed daily rostering through an analysis of expected workflow volume and radiologist coverage.
• First point of contact for shift guidance and problem-solving initiatives for the greater Operations team in order to ensure patient care was of utmost priority.
• Facilitated communication between a variety of departments on shift that included Radiologist Representatives, I.T, Operations, Clinical Governance and Integrations,
• Organized and implemented training of new employees and interviewed potential candidates.

Brisbane, Australia

• Facilitated radiologist workflow through communication with clients and hospital staff to ensure effective and immediate patient care
• Communicated critical patient information to hospital staff including Doctors, Medical Registrars, and Clinical Directors
• Demonstrated an overall knowledge of multiple roles within the patient care chain
• Ensured that patient reports were available in a timely manner in order for the Radiologist to complete their evaluation of the study
• Provided troubleshooting assistance to clients and Radiologists in regard to any service errors or issues with patient studies
• Generated clinical governance reports in order to properly document and catalogue all addendums and relevant clinical information

Elmhurst, IL

• Oversaw a team of 60 dispatchers that facilitated the movements of on-demand and scheduled medical orders throughout the United States
• Monitored employee productivity and ensured that client expectations were upheld, while simultaneously maximising company profit margins
• Facilitated the introduction of new routing software company-wide and participated in test environments to ensure new technology effectively met company operational needs and client desires
• Provided support with issue resolution through collaboration with local operations, clients, and outside vendors to create a root cause analysis of situations and generated standardised procedures to minimise repeat.
• Maintained high standards of service through individual employee coaching sessions and developed new operating procedures tailored to meet individual client needs
• Collaborated with management team to use historical data, trend analysis, and forecasts to ensure that staffing levels were adequate

Schaumburg

• Train, mentor, and develop a highly effective moving team using performance management guidelines for setting expectations and conducting performance standard evaluations
• Staffing responsibilities include interviewing, coordinating with Human Resources to extend offers and initiate background checks, scheduling, and taking employees for drug screening
• Lead and direct employees in all aspects concerning operations
• Provide advice, discipline, support and advocacy for all frontline moving staff and identify and propose solutions to challenges facing front-line employees
• Provide oversight of fleet management, vendor management, and expenses by creating maintaining P&L spreadsheets
• Assist General Manager in all day to day operational aspects and provide coverage for General Manager during regular absences

Wheeling, IL

• Responsible for overseeing a team of 6 people
• Moves packages from storage areas to assigned pallets
• Communicates with package handlers to implement an efficient sortation line
• Ensures that packages are sorted and transported to the correct delivery route
• Maintains general maintenance to ensure a safe area and prevent possible safety hazards
• Responsible for correct identification of pallets and reading of package information

• Provided excellent customer service and relevant flooring solutions to customers
• Facilitated third party installation of customer orders
• Communicated effectively with customers throughout the installation process
• Developed an in-depth knowledge of products and services offered to the customer
• Stocked and maintained the appearance of the store
• Recipient of the Homer Award for outstanding customer service

Seoul, South Korea

• Head of Art and Science
• Developed and implemented Arts and Science curriculum for 8 beginner level language classes of 15-20 students each
• Educated 6 immediate level language classes of 5-10 students each
• Supervised and produced an art gallery displaying students’ own artwork
• Evaluated, and recorded student progress using qualitative methods such as portfolios and anecdotal reports
• Adapted teaching methods and instructional materials to meet students’ varying needs and interests

Mokdong, Seoul, South Korea

• Taught classes of 5-10 students ranging from Kindergarten to High School levels
• Provided students with one on one tutoring when students experienced language based difficulties
• Assisted students in oral expression by directing classroom performances and organizing school speech competitions
• Implemented a positive discipline plan which promoted student responsibility, problem solving skills, and accountability
• Effectively communicated with parents and guardians about academic and behavioural concerns and progress
• Created supplemental materials to ensure greater student comprehension and facilitate increased language output