Jesse Phillips Email & Phone Number

Greater Seattle Area

Individual contributor focusing on utilizing quantitative and qualitative analysis through SQL and COSMOS querying to garner actionable insights into unaccounted for customer behavior and trends on Xbox Live. Querying with SQL and Scope, and building reports with PowerBi, Excel, and Powerpoint to present findings of complex data and trends to management chain and partner teams to help drive operations and engineering resources.

Redmond, Washington

Current Role of Assistant Operations Manager entails:Personnel Management:- Trained a large group of new hires in a classroom style setting- Conducted quarterly performance reviews for team of 40+ members, which included personally pulling metrics and writing individual summaries- Monitoring and reporting team metrics- Assisted in schedulingHiring:- Resume review- Interview development- Conducting interviews with internal and external candidates-… Show more Current Role of Assistant Operations Manager entails:Personnel Management:- Trained a large group of new hires in a classroom style setting- Conducted quarterly performance reviews for team of 40+ members, which included personally pulling metrics and writing individual summaries- Monitoring and reporting team metrics- Assisted in schedulingHiring:- Resume review- Interview development- Conducting interviews with internal and external candidates- Deliberation and hiring decisions with other members of leadershipOperations:- Streamlined performance review and team auditing process using SQL and Excel in response to a demand for weekly reporting and 1-on-1 meetings with 40+ team members- Created extensive training documentation for previous role Show less

Redmond, Wa

Project Management:- Concept, design, development, and operationalization of numerous projects- Mentor Program, Program Manager - responsible for partner pairing, mentor and mentee guidance, and conflict resolution- Utilizing SQL and SQL/C# based Microsoft proprietary querying language SCOPE to accurately identify and handle previously unaccounted for patterns of behavior- Developed a project that has driven updates to core tooling and logic used teamwide- Automated several… Show more Project Management:- Concept, design, development, and operationalization of numerous projects- Mentor Program, Program Manager - responsible for partner pairing, mentor and mentee guidance, and conflict resolution- Utilizing SQL and SQL/C# based Microsoft proprietary querying language SCOPE to accurately identify and handle previously unaccounted for patterns of behavior- Developed a project that has driven updates to core tooling and logic used teamwide- Automated several daily and weekly reports and processes with SQL and Batch scripting- Creating process documentation for daily processes that grew out of my projectsData Analysis:- Skilled with SQL and SCOPE (MS proprietary query language) in analyzing huge data sets for a variety of purposes, including increasing efficiency, behavior identification, and reportingFraud Analysis:- Frequent investigation and analysis of a broad range of fraud vectors using in-house tools as well as SQL and SCOPE data analysisInvestigations:- Worked daily cases requiring broad range of skills, tooling knowledge, and insight in order to find actionable outcomes with concrete evidence- Handled numerous high-profile cases requiring deep investigations and written communications with Microsoft executives, legal and PR departmentsPromoted to Assistant Operations Manager in March 2018 Show less

Redmond, Wa

Personnel management- Monitored and reported team metrics- Assisted in scheduling- Created training programs- Discussed matters of performance and professionalism with individuals on the team Operations:- Involved in discussions and decision making for team policy and processes- Analyzed queue ingestion data to adapt to unanticipated increase in team workloadIn addition to the above, still responsible for previous Quality Analyst workPromoted to… Show more Personnel management- Monitored and reported team metrics- Assisted in scheduling- Created training programs- Discussed matters of performance and professionalism with individuals on the team Operations:- Involved in discussions and decision making for team policy and processes- Analyzed queue ingestion data to adapt to unanticipated increase in team workloadIn addition to the above, still responsible for previous Quality Analyst workPromoted to Fraud/Data Analyst in April 2016 Show less

Redmond, Wa

Core responsibilities- Processed sensitive customer data through multiple queue systems- Maintained tight SLAs- Investigated high-risk cases on a regular basisCorresponding with and educating customers, remaining professional while relaying negative - informationPromoted to Senior Quality Analyst in November 2014

Maintaining a professional environment for artist and models.

Assisted in Animation evaluation, draw-overs and story development. In and out-of-class tutoring. Development of process for helping classes determine continuation/ termination of year-long projects.

Curriculum Development for 2 week Animation workshop.Teaching and on the fly adaptation of said Curriculum.

Digital Art And Animation

General Education