*Supervise all Academic Advisor I and II positions.*Supervise members of the student success team, which include a split part-time student success specialist.*In absence of Director of Academic Advising, the Associate Director supervises all staff and student workers and becomes primary point of contact for all advising related matters escalated to supervisor.*Develop and manage campus wide success initiatives aimed to strengthen student success, retention, and graduation efforts.*Oversee and manage the development of the college student success network (EAB's Starfish), a success platform designed to allow for proactive outreach, support of students at-risk, provide necessary interventions, and increase the utilization of campus-wide student support services.*In consultation with the Director of Academic Advising serve as primary authority in determining best practices and utilization of the Scorpion Success Network in an effort to maintain data and network integrity.*Determine end-user security roles and provide end-user support to other campus offices utilizing the Scorpion Success Network.*Serve as primary consultant on Scorpion Success Network capabilities to strengthen campus-wide student success, engagement, graduation, and retention efforts. *In consultation with the Director of Academic Advising, serve as primary decision maker on the development of the Scorpion Success Network data information system, including the determination of student data and attributes to be included within the network.*Author quarterly or yearly reports for senior institutional officials on status, utilization, and effectiveness of Scorpion Success Network.*Meet with Warning and Probation students in support of Academic Advisors, including during peak advising times.* Provide regular training to all current AAC staff in areas related to student success in the context of a continuity of care model.

*Oversee and manage the development of the Scorpion Success Network (Hobsons’ Starfish), a success platform designed to allow for proactive outreach, support of students at-risk, provide necessary interventions, and increase the utilization of campus-wide student support services.*In absence of the Director of Academic Advising, supervise all staff and student workers and becomes primary point of contact for all advising related matters escalated to supervisor.*Develop campus wide success initiatives aimed to strengthen student success, retention, and graduation efforts.*Serve as primary authority in determining best practices and utilization of Starfish in an effort to maintain data and network integrity.*Determine end-user security roles and provide end-user support to other campus offices utilizing Starfish.*Meet with Warning and Probation students in support of Academic Advisors, including during peak advising times.*Coordinate with the NSC Case Manager and support all incoming cases, including the collaboration with the CARE Team to assess student needs and develop CARE plans.*Meet with all students returning from Academic Suspension.*Serve as primary consultant on Scorpion Success Network capabilities to strengthen campus-wide student success, engagement, graduation, and retention efforts. *Work with Institutional Research and student information records via the Scorpion Success Network to identify student activity, success and retention trends.*In consultation with the Director of Academic Advising, serve as primary decision maker on the development of the Scorpion Success Network data information system, including the determination of student data and attributes to be included within the network. *Develop and maintain online modules designed to help students in Academic Warning return to Good Academic Standing.*In coordination with the Director of Academic Advising develop and implement short and long-term student success initiatives

*Provide leadership for campus academic advising and student success needs, in addition to supporting other units in facilitating effective student advising and success initiatives.*Develop and implement short and long-term student success and advising initiatives based on best practices and trends specific to Western and its populations.*Network with state, local and tribal stakeholders relating to student support, skill development, access and best practices connected to student success*Author quarterly and/or annual institution reports for executive staff outlining student success trends on campus.*Hire, train, and supervise all office staff, student tutors, and student office specialists.*Author department policy as needed, in addition to proposing campus-wide policies pertaining to student success and advising on campus.*Serve as a resource to faculty and staff on best retention and student success practices, including making presentations and developing written materials.*Serve as the FERPA compliance liaison to the Registrar’s Office and assign operator security profiles to student records users and monitor the system to prevent unauthorized access to WCS records.*Support various programs such as SOAR, TSOAR Registration, Move-in Day, New Student Week, and other recruitment activities as assigned.*Advise students at-risk regarding university education requirements, withdraw processes, and university petitions, in addition to students on academic warning and probation.*Maintain office and program budgets in order to optimize student services.*Foster strong teamwork through training, staff development, and continuous feedback.*Facilitate staff meetings in the Student Success and Advising Office.*Serve on university committees as needed.

*Oversee and manage the student success network (Wolf Connection System) working closely with academic advising and faculty to ensure proactive usage to identify students at-risk and provide necessary interventions.*Quantify student information records and activity via WCS and other student data warehouse systems, such as Cognos, to identify student activity, success and retention trends.*Develop and implement short and long-term student success initiatives based on best practices and the findings of student success trends specific to Western and its populations.*Author quarterly and/or annual institution reports for executive staff outlining student success trends on campus.*Serve as the FERPA compliance liaison to the Registrar’s Office and assign operator security profiles to student records users and monitor the system to prevent unauthorized access to WCS records.*Facilitate automated referrals from faculty and staff that identify students as at-risk of failing or attrition.*Serve as a resource to faculty and staff on best retention and student success practices, including making presentations, developing written materials, and a web page.*Support various programs such as SOAR, TSOAR Registration, Move-in Day, New Student Week, and other recruitment activities.*Advise students at-risk concerning degree requirements, application procedures, withdraw processes, and university petitions.*Advise students admitted by the Admission Review Committee during their first year at Western.*Supervise other student success staff as duties relate to the use of WCS and advising students at-risk, in addition to students on academic warning, academic probation, and academic suspension.

*Implementation Manager charged with the design, development and implementation of a new web-based early alert and intervention program campus-wide.*Program Administrator for early alert and intervention program.*Maintain system data to ensure all records and reports were accurate and complete.*Assisted in the development of programs designed to support students identified as potentially at-risk.*Provide measurable outcomes to senior staff using Excel and SPSS to analyze program data and constructing quarterly executive reports in a multitude of platforms.*Advise students on degree requirements and career possibilities related to a particular major, minor, or degree program.*Respond to electronic requests for intervention reported by faculty or staff regarding concerns that a particular student is at risk of failing or attrition.

*Assist in the current implementation of the new degree audit, web based course management system, known as DegreeWorks.*Evaluate academic progress of past and present undergraduate students.*Track academic programs from the initial submission of the undergraduate degree application with respect to institutional, graduation, major, minor, or general education requirements.*Manage program adjustments using Banner/SIS, establish applicability of classes in which the student has enrolled, and verify completion requirements of degrees.*Process subsequent adjustments due to course substitutions and/or waivers while providing students with information regarding their graduation status, program or institutional requirements, clarification of rules, policies, processes, and procedures.

*Process Veterans’ education benefits.*Maintain Veteran’s records and tracking student progress according to the policies of the Department of Veterans Affairs while ensuring confidentiality.*Provide customer service and educational guidance to Veterans receiving educational benefits at WOU.*Coordinated the successful implementation of the Post 9/11 GI-Bill program while educating Veterans regarding the new educational benefits.

*Appointed President of the Independence Police Reserve Association.*As a solo reserve officer, I occasionally conducted routine police vehicle patrols throughout the community. This also included writing detailed police reports, public fingerprinting, and other community-related events.*Designed, implemented, and managed the Independence Police Department bike patrol program which was funded by a $12,000 Safe Routes to School grant awarded by the Oregon Department of Transportation.*As a sanction court board member, I represented the community in juvenile court proceedings while determining sanctions for first time juvenile offenders who have committed misdemeanor offenses.

*Protected and defended other supporting members and operations of the United States military. *Safeguard Department of Defense assets vital to national security.*Performed a wide-range of tasks ranging from routine installation patrol to joint anti-terrorism operations.*Knowledge and exposure to foreign military relations and anti-terrorism collaborations due to experience in joint oversea training operations in Tabuk, Saudi Arabia.*Additional duty appointment to Client Support Administrator (CSA). CSAs are certified and appointed by the Department of Defense to monitor and maintain squadron-level computer network operations.