Jesse Q. Email & Phone Number

London, England, GB

Promoted to Senior Service Desk Analyst.

London, England, GB

Receive, monitor and respond quickly and effectively to IT Service Desk requests received by email, telephone and desk side assistance.Provide new starter desktop and laptop set-up, support and maintenance.Package, Install and configure authorized software to laptops and desktops.Maintain appropriate logs of equipment, such as laptops, dongle, and video.

Delivering smiles to customers in the Houston Metropolitan area. Utilized Amazon Flex program and E-mentor software to run my routes safely. Trained new hires on how to log into apps needed to run route and how to be a safe driver.Was promoted to Step Van driver and obtained DOT certification to drive. Was asked to be Lead driver on my team.

Hauppauge, NY, US

Started off doing Logistics in warehouse in charge of pulling product and shipping via UPS and Fed Ex to customers around the US. Promoted to Inside Sales position and handled different account for our US customers. Obtained Fork Lift driver certification to drive Fork Lift. Promoted to Inside Sales with Sales group handling US customer accounts for.

Started my own company handling Desktop/Laptop/Tablet and smartphone support for home users and small businesses. Supported Windows platform, Android and IOS and small camera setups with DVR. Also, installed and configured wireless networks for customers. Windows 10/XP/2k environment. Biggest small business job entailed installation and configuration of 16.

Installation and configuration of POS systems for several restaurants and bars throughout the Houston Metropolitan area. Consisted of installation of wireless/wired networks, configuration of desktop, laptop, tablet and handheld devices as well as file server/back-office servers. Also, utilized LogMeIn software to resolve most issues remotely. Windows.

Norristown, PA, US

Rolled out new desktop machines and upgraded some existing machines in Captial One Banks in the Houston Metropolitan area. Transferred user data and configured user profiles with previously installed apps including email client. Windows XP/2k environment. Migrated at least 10 workstations a day. Traveled to different bank branches after business hours to.

Detroit, MI, US

Started off as a Co-Manager assisting the General Manager in operations of restaurant. Was promoted to General Manager after 9 months and given my own restaurant. Then was promoted to Training manager, training new management trainees that came into the company preparing then for a role as a Co-Manager/General Manager. Was ultimately promoted to Area.

Houston, TX, US

Answered calls and e-mails from LyondellBasell employees involving PC/handheld issues, network connectivity issues both remote and on LAN. Handled password resets for all accounts for network and several different applications. Achieved highest call resolution rate on my team. Was go to person for most advanced technical issues on my team.

Houston, Texas, US

Started off on internal Help Desk of 4 people. Helped mold the growth of Service Desk of 10 Analyst. Supported employees of Enterprise Petroleum Products, Enterprise Transportation, Gulf Terra Energy, Mid-America pipeline, and Seminole Pipelines. Was promoted to a dual role doing Blackberry Administration and also providing support for companies.

Palo Alto, CA, US

Provided internal Help Desk Support for internal HP employees. Handled all PC and network connectivity issues for remote and LAN users in a Windows 2000 professional environment. Handled everything from password resets to hardware/software issues for corporate and remote users. Promoted to Service Level Mangement which handled Help Desk escalations on.

Houston, Texas, US

Provided internal Help Desk support for Cemex USA employees. Handled all PC and network connectivity issues for remote and LAN users at company's headquarters. Handled everything from password resets to all hardware/software issues. Utilized remote connectivity software to resolve most issues. Worked closely with Cemex help desk in Mexico City, Mexico to.

Harris County, Texas, US

Provided internal Help Desk Support for internal Compaq employees. Handled all PC and network connectivity issues for remote and LAN users in a Windows 2000/NT4.0/Win9x environment. Handled everything from password resets to hardware/software issues for corporate and remote users. Beta tester for WiFi when it was introduced to the Compaq environment –.

Provided Technical Support for Compaq Computer Corporation home users. Supported user on Windows 98/98/ME on Compaq Presario computers as well as Compaq Ink Jet product line. Was team lead on my team and go to person for advanced technical issues. Obtained my Associate of Applied Science in Computer Information Systems from Lone Star college while working.

Bachelor'S Degree, Business/E-Business

Associate'S Degree, Computer Information Systems